LivePerson (Nasdaq: LPSN), best known for powering enterprise-grade conversational AI, has landed on the 2025 Gartner Magic Quadrant for Conversational AI Platforms for the first time. Gartner recognized the company as a Niche Player, a designation that marks LivePerson’s debut in the highly competitive analyst report.

“In a rapidly evolving market, enterprise decision-makers rely on Gartner to help guide them toward trusted, innovative partners,” said John Sabino, CEO of LivePerson. “Being named in the Magic Quadrant reinforces that LivePerson is among the key players shaping this important category.”

Why This Matters

Gartner’s Magic Quadrant is one of the most closely watched reports in enterprise tech. Vendors are evaluated on two axes: Ability to Execute and Completeness of Vision. Being included—even as a Niche Player—signals to enterprise buyers that LivePerson has met strict criteria around platform capabilities, scalability, and innovation.

For LivePerson, which has long positioned itself as a trusted provider of conversational AI for digital-first brands, this recognition boosts credibility at a time when CIOs and CX leaders are aggressively evaluating AI solutions for contact centers, customer support, and digital commerce.

LivePerson’s Pitch: Conversations as a Growth Engine

LivePerson’s Connected Experience Platform lets enterprises manage AI-powered conversations across digital and voice channels. The company emphasizes a responsible AI approach—important for heavily regulated industries—and serves more than 1,000 enterprise brands in over 100 countries.

The platform isn’t just about reducing call volumes; LivePerson argues that well-orchestrated, AI-driven conversations can become a growth engine, improving both customer experience and digital sales.

The Bigger Picture: A Crowded AI Race

The Conversational AI market is crowded with players ranging from cloud hyperscalers to niche startups. Leaders like Microsoft, Google, and OpenAI partners tend to dominate the “Leaders” quadrant, while specialist vendors often carve out positions as “Visionaries” or “Niche Players.”

LivePerson’s inclusion shows that despite being in business for years, it continues to evolve and prove relevance in the modern AI stack. The recognition also follows a string of accolades—Fast Company recently named LivePerson the #1 Most Innovative AI Company in the world.

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