LivePerson, a leader in conversational AI and digital transformation, has announced the appointment of Christopher Mina as Chief Technology & Product Officer. In this new role, Mina will shape LivePerson's product strategy and oversee its engineering and product operations, driving innovation and enhancing customer experience across voice and digital communication channels.

1. Christopher Mina’s Expertise and Background:

• Previous Experience: Mina joins LivePerson from Vonage, where he led product strategy for the Global Apps business, including UCaaS, CCaaS, and Conversational AI. His previous leadership roles at RingCentral and LivePerson, including his work on Voice AI and acquisitions, make him a key asset in driving product innovation.
• Strategic Vision: With a deep understanding of conversational AI platforms, Mina aims to leverage AI throughout voice and digital communication channels, helping brands deliver personalized customer experiences at scale.

2. LivePerson’s Commitment to Digital Transformation:

• AI-Driven Innovation: LivePerson's integration of AI technologies across customer communication touchpoints is reshaping how businesses engage with consumers. Mina will play a central role in enhancing these efforts to drive better customer outcomes and efficiency.
• Customer-Centric Product Strategy: Under Mina’s leadership, LivePerson will continue to focus on delivering products that support enterprises in their digital transformation, ensuring a seamless and connected customer journey.

3. Future of Personalized Customer Experiences:

• Enhancing Communication Channels: LivePerson’s mission to create meaningful connections across all communication channels is central to Mina's product strategy. His goal is to further innovate ways for businesses to engage with consumers in a personalized manner.
• Unlocking Value for Customers: Mina’s expertise in guiding global enterprises through large-scale digital transformations will enable LivePerson to create more effective, high-transactional communication solutions for its clients.

4. LivePerson’s Impact on Digital Engagement:

• Empowering Enterprises: LivePerson’s AI and digital solutions enable businesses to provide tailored customer experiences at scale, driving deeper consumer relationships and better business outcomes.
• Leading the Conversational AI Space: With Mina’s leadership, LivePerson is poised to continue its leadership in the conversational AI space, delivering innovative solutions for voice and digital communication.

Christopher Mina's appointment as Chief Technology & Product Officer strengthens LivePerson’s ability to drive product innovation and support enterprises in their digital transformation journeys. His strategic vision for leveraging AI to enhance customer engagement across all touchpoints promises to further elevate LivePerson’s position as a leader in the conversational AI space.