customer experience management
Published on : Jun 18, 2025
LinkLive, a trusted AI-powered contact center platform serving over 1,000 organizations in regulated industries, has announced the appointment of Julie Dang as Chief Revenue Officer (CRO). This move comes on the heels of a record year of growth and represents a strategic step in LinkLive’s plan to scale operations and deepen market impact.
Julie brings decades of enterprise sales experience and expertise in cloud contact center technologies. Her appointment reinforces LinkLive’s mission to deliver secure and intelligent communications for sectors like healthcare, financial services, and social assistance.
Leadership with Proven Success in Regulated Industries
Julie Dang joins from Five9, where she built and scaled top-tier sales teams nationally, with a focus on complex compliance-driven solutions.
Focus Areas for Revenue Expansion
As CRO, she will oversee revenue strategy and GTM execution across LinkLive’s core verticals:
Healthcare
Financial services
Social assistance
Alignment with LinkLive’s Growth Vision
Julie’s leadership strengthens LinkLive’s long-term strategy of combining secure communications with AI innovations to meet the growing demands of regulated environments.
Trademark Registration Signals Brand Commitment
LinkLive officially registered its CONNECT WITH TRUST® trademark, reflecting the company’s identity as a provider of secure, compliant, and empathetic communication experiences.
Trust as a Differentiator in Communication
Backed by HITRUST certification and an enterprise-grade security posture, the CONNECT WITH TRUST® promise ensures every interaction prioritizes:
Security
Compliance
Empathy
CEO’s Vision for Trusted Engagements
John Lynch, CEO of LinkLive, emphasized that every interaction—whether with a patient, customer, or member—should be grounded in trust and confidence.
Continued Investment in AI
LinkLive is enhancing its platform with intelligent features to support modern digital and voice channels in a secure and efficient way.
Growing Partner Ecosystem
Strategic alliances are expanding the company’s reach and delivery capabilities across regulated markets.
Leadership Team Built for Scale
With the addition of Julie Dang, LinkLive’s leadership team is poised to drive aggressive, purposeful expansion.
The appointment of Julie Dang as CRO marks a major milestone for LinkLive, positioning the company for its next phase of expansion. Her experience, combined with the company’s secure platform and clear mission of “Connect With Trust®,” will further strengthen LinkLive’s role as a trusted partner in regulated communications.
As the demand for secure, intelligent contact center solutions grows, LinkLive continues to differentiate itself through innovation, compliance excellence, and human-centric communication strategies.
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