KUBRA, a leader in customer experience (CX) solutions for utilities, insurance, and government agencies, today launched KUBRA HQ™, an AI-powered, cloud-native platform designed to consolidate and modernize digital customer engagement. The platform unites billing, payments, and communications into a single, scalable environment, offering organizations the flexibility to innovate faster and deliver more seamless experiences.

“We’re driven by an obsession to dismantle the most complex industry challenges,” said Rick Watkin, President & CEO of KUBRA. “KUBRA HQ is not just a single release—it’s a singular platform born from 30 years of engineering expertise and market insight. We aren’t just shaping the future; we are building the indispensable infrastructure that makes that future work.”

AI, Cloud, and Microservices for Modern CX

Built on a PCI 4.1–compliant, cloud-native microservices architecture, KUBRA HQ is designed for simplicity, agility, and reliability. Organizations can launch new channels overnight, deploy features without downtime, and scale dynamically to meet customer demand. By integrating multiple functions into one adaptable platform, KUBRA HQ streamlines operations, supports regulatory compliance, and enables faster time-to-market for new customer experiences.

A Legacy of Innovation, Elevated

KUBRA has spent more than three decades pioneering digital CX innovation—from on-demand payments with KUBRA EZ-PAY® to AI-driven preference management and notifications. Strategic acquisitions, global partnerships, and consistent reinvestment have positioned the company as a trusted partner for organizations seeking to modernize engagement at scale.

With KUBRA HQ, the company is making its most ambitious leap yet: a platform that doesn’t just meet industry standards but aims to set a new benchmark for AI-driven customer experience.

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