Breaking down language barriers has long been a dream in business communications. Krisp, best known for its real-time voice AI, is making that dream far less sci-fi with the launch of AI Voice Translation v2.0. The updated platform introduces a set of heavy-hitting upgrades—Synchronous mode, Auto-scoring, Custom Prompts, and Language Auto-detection—designed to make multilingual conversations faster, smoother, and more human.

If that sounds like a direct shot at the pain points of call centers and global enterprises, that’s because it is.

Real-Time Conversations Without the Lag

At the heart of the upgrade is Synchronous mode, which essentially eliminates the awkward pauses and delays that usually plague translated conversations. Instead of waiting for a third-party interpreter—or worse, fumbling with pre-scripted translations—both sides can now speak in their native language and hear instant translations with minimal lag. Think less “robotic exchange,” more “normal conversation.”

Quality Control, Automated

Manual call sampling for compliance and quality checks has long been a thorn in the side of support teams. Krisp’s Auto-scoring tackles this head-on by automatically evaluating every translated call. That means no more cherry-picked samples, and far fewer compliance slip-ups.

A Smarter, Branded Experience

The platform also lets companies personalize the customer journey through Custom Prompts—pre-recorded, brand-specific intros that keep the tone consistent across markets. Add to that Language Auto-detection, which identifies the customer’s language within seconds, and you have a system designed to make translation feel invisible.

For industries where precision is non-negotiable—say, healthcare, finance, or travel—Krisp introduces Customer Vocabulary, enabling teams to preload domain-specific terms to avoid embarrassing mistranslations. Numbers, IDs, and even sensitive data like PII get handled with an accuracy bump of 5–10 BLEU (Bilingual Evaluation Understudy) points.

Industry Implications

The timing couldn’t be better. According to CMP Research, customers increasingly prefer automated voice interactions, especially when speed and personalization are in play. Krisp’s bet is that real-time translation will shift from a “nice-to-have” to a standard expectation in global contact centers. With support for 80+ languages and enterprise-grade security, Krisp is positioning itself as the go-to for distributed teams and high-volume ops.

Competitors in the space, from Big Tech speech APIs to niche language service providers, may need to rethink their approach. Human interpreters won’t vanish overnight, but when AI can offer instant, natural-sounding, multilingual conversations—without scheduling headaches—businesses will likely take the faster, cheaper route.

As Krisp’s CEO Davit Baghdasaryan put it, this isn’t just about translation. It’s about faster resolutions, stronger relationships, and giving customer support teams superpowers.

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