KredosAi Brings RCS Messaging to the Masses, Reimagining Debt Engagement with AI-Powered Precision

KredosAi, the human-centric, AI-driven customer engagement platform, has officially launched Rich Communication Services (RCS) into full production—delivering a next-gen messaging experience for enterprises, starting with a major implementation at UScellular. The move positions KredosAi at the leading edge of personalized, intelligent customer communication—especially in high-stakes scenarios like past-due account outreach.

“This is about meeting customers where they are,” said Balaji Sridharan, CEO of KredosAi. “RCS lets brands build trust and drive better outcomes with messaging that feels personal, timely, and native to the device.”

With hundreds of thousands of RCS messages now sent daily across its client base, KredosAi is showing that AI and enriched messaging are no longer emerging trends—they’re production-ready tools that deliver real business impact.

Why RCS? Why Now?

RCS is often dubbed “SMS 2.0,” and for good reason. It allows for rich media, read receipts, branded content, and interactive elements—all within the default messaging app on Android and, more recently, iOS 18.

This means no more app downloads, no more generic text blasts. Instead, customers receive secure, app-like messaging experiences that feel personalized and intuitive—just as they expect from today’s digital-first services.

By integrating RCS into its AI platform, KredosAi ensures that every message is not just enhanced visually, but strategically optimized for timing, tone, and relevance. The result? More customers taking action—particularly when it matters most, like resolving past-due accounts.

A Win for UScellular and the Debt Engagement Playbook

KredosAi’s expanded RCS rollout with UScellular targets a mission-critical use case: past-due customer communications. Traditionally a friction-filled experience for both sides, debt reminders are now being reframed as trust-building opportunities through personalized, branded, and interactive messaging.

“We’re excited about the potential for RCS to transform our communication strategies,” said John Stevenson, Senior Director of Financial Services at UScellular. “This is meaningful innovation that meets customers where they are—and delivers value to the business.”

With RCS, UScellular can:

• Humanize payment reminders with rich, branded content

• Encourage response with read receipts and suggested actions

• Reduce friction through in-message resolution tools

• Track and adapt messaging strategies in real time with AI insights

Why This Signals a Broader Industry Shift

The launch comes after KredosAi’s enhanced RCS support debut at Mobile World Congress 2025, where the company signaled its intention to scale advanced messaging across industries. Now, that intention is reality.

KredosAi isn’t just upgrading communication—it’s redefining how brands interact with customers when stakes are high. And it’s not just telecom. With major clients in auto lending and financial services, the company’s AI-RCS stack is well suited for any use case where engagement, trust, and timely action intersect.

What’s Next for KredosAi?

Coming off a year of 2X growth in 2024, KredosAi is poised to double again in 2025, with its trajectory fueled by:

• Continued product innovation, including behavioral AI and contextual analytics

• Global expansion into new markets and verticals

• Strategic go-to-market execution with Tier 1 clients and partners

RCS at scale isn’t a “nice to have” anymore—it’s fast becoming the standard for enterprise messaging, especially in regulated or sensitive domains.