Kibo Commerce, a leader in composable commerce solutions, has introduced Kibo Agentic Commerce, a next-generation AI-powered platform designed to revolutionize customer engagement and commerce operations. Unlike generic AI implementations, Kibo Agentic Commerce is purpose-built for commerce, enabling businesses to optimize processes, automate decision-making, and enhance digital experiences with instant deployment and API-driven integration.

"Kibo Agentic Commerce represents the future of intelligent, autonomous digital commerce," said Ram Venkataraman, CEO of Kibo. "This is not just AI for AI’s sake—our solution is pre-trained for commerce, deploys instantly, and is designed to drive measurable business results from day one."

AI-Driven Agents for Smarter Commerce Operations

The multi-agent AI system powering Kibo Agentic Commerce introduces a specialized network of AI agents, each designed to support critical commerce functions. These agents automate workflows, facilitate seamless interactions, and generate real-time insights to enhance decision-making.

Nine AI Agents Supporting Commerce Operations

Kibo will roll out the following agents, starting with Shopper Agent and CSR Agent in Q2 2025:

• Shopper Agent – Drives higher cart conversions, reduces customer churn, and enhances customer satisfaction.

• CSR Agent – Provides intelligent customer assistance, instant order management, and self-service capabilities.

• Promotional Agent – Creates and optimizes targeted marketing promotions.

• Merchandiser Agent – Assists with product listing optimization and inventory management.

• Order Routing Agent – Automates fulfillment and logistics for faster order processing.

• Reverse Logistics Agent – Streamlines return management for an improved customer experience.

• Forecasting Agent – Uses AI-driven analytics to predict inventory needs and demand fluctuations.

• Analytics Agent – Delivers performance insights and actionable recommendations.

• Developer Agent – Enhances commerce tech stacks with API-driven automation and integrations.

Fast and Scalable AI-First Commerce

Kibo Agentic Commerce enables retailers, wholesalers, distributors, and manufacturers to optimize their operations with:

• Conversational Commerce – AI-powered agents provide real-time product recommendations, order updates, and transaction assistance through intelligent chat interactions.

• Intelligent Order Management – Automates order fulfillment, routing, and return processing for a frictionless post-purchase experience.

• AI-Driven Customer Support – Reduces customer service costs by up to 50% through automated inquiries, order modifications, and self-service solutions.

• Composable and API-Driven Architecture – Ensures seamless integration with existing commerce platforms, enabling rapid deployment.

• Trust & Security – Enterprise-grade trust and security standards inherited from Google Cloud’s infrastructure.

Powering Agentic Commerce with Gemini for Google Cloud

Kibo Agentic Commerce integrates with Gemini for Google Cloud and Vertex AI, leveraging advanced AI models for real-time automation, long contextual memory, and intelligent decision-making. This collaboration enables businesses to deploy AI-powered shopping assistance, order management, and customer service with unparalleled efficiency.

Proven Business Impact

Early adopters of Kibo Agentic Commerce are already experiencing transformative results:

• 30% increase in cart conversions, average order value (AOV), and customer lifetime value (LTV).

• 50% reduction in customer service costs and improved customer retention.

• 40% faster order fulfillment, streamlining operations and boosting efficiency.

"As retailers look to embrace AI-driven automation, Kibo Agentic Commerce provides an intelligent, scalable, and composable solution that reduces complexity while delivering seamless customer experiences," said Sachin Sharma, Chief Product Officer at Kibo.

With Agentic Commerce, Kibo is leading the charge in AI-driven digital commerce transformation. By combining multi-agent automation, deep integration with Google Cloud AI, and a composable architecture, the platform empowers businesses to unlock new levels of efficiency, engagement, and revenue growth.