Keatext, a leader in text analytics, has announced a strategic partnership with QuestionPro, a global online survey and research services provider. This collaboration aims to deliver advanced conversational analytics and unified customer feedback insights, empowering businesses to enhance customer experiences and drive growth.

Key Benefits of the Partnership

1. Unified Customer Insights

   • Customers can integrate feedback from diverse sources, such as surveys, reviews, and call transcripts, into a single platform.
   • Provides a holistic view of customer sentiments and behavior for better decision-making.

2. Advanced Conversational Analytics

   • Enables precise analysis of call transcripts and post-call NPS surveys.
   • Identifies critical moments that influence customer satisfaction, allowing businesses to act quickly and effectively.

3. Enhanced Reporting Efficiency

   • Keatext’s text analytics tools improve the speed and accuracy of analyzing unstructured data.
   • Facilitates efficient reporting on customer satisfaction metrics.

Executive Insights

1. Narjès Boufaden, Founder and CEO of Keatext:

   • “We are thrilled to partner with QuestionPro to deliver a more comprehensive customer experience solution to the market. By combining our advanced text analytics with QuestionPro’s platform, businesses can gain deeper insights into their customers’ needs and preferences.”

2. Ken Peterson, President, CX at QuestionPro:

   • “Keatext’s technology is a perfect complement to our existing platform. This partnership will enable our customers to unlock the full potential of their feedback data and make data-driven decisions that drive business success.”

Why This Matters for Businesses

The partnership between Keatext and QuestionPro represents a significant step forward in customer experience (CX) management. By uniting survey data with advanced text analytics, businesses can access actionable insights that were previously siloed, ultimately leading to improved customer satisfaction and loyalty.

This strategic collaboration between Keatext and QuestionPro brings together industry-leading tools to redefine how businesses analyze and act on customer feedback. By centralizing insights and leveraging conversational analytics, organizations are better equipped to meet customer needs and achieve long-term growth.