Liveops, a trailblazer in the flexible customer experience (CX) industry, has announced a pivotal leadership transition with Jim Watson appointed as Chief Executive Officer, effective immediately. Watson succeeds Greg Hanover, who steps down after more than eight years of impactful leadership.

Highlights of the Leadership Transition

1. Greg Hanover’s Legacy

• Led Liveops since 2017, steering the company through:

  • Significant growth

  • Technological innovation

  • Expansion of the flexible agent model

• Strengthened partnerships with Fortune 500 and enterprise clients.

• Widely recognized for reinforcing Liveops’ reputation as the leader in on-demand customer service.

2. Jim Watson’s New Role as CEO

• Former Board Chair with 20+ years of involvement at Liveops.

• Brings a deep, institutional knowledge of the company’s:

  • Vision and culture

  • Client base

  • Operational strengths

• His appointment reflects the Board’s confidence in continuity and future innovation.

3. Vision for the Future

• Watson aims to:

  • Advance Liveops' strategic priorities

  • Strengthen its core customer service capabilities

  • Invest further in technology and talent

• Reinforce Liveops’ ability to deliver high-impact, scalable CX solutions in today’s experience-driven economy.

4. Commitment to Innovation and Flexibility

• Liveops’ model integrates:

  • Human connection

  • Advanced technology

  • Operational agility

• Positioned to meet the evolving needs of modern enterprises with remote, distributed CX teams.

5. Leadership Reflections

• Watson shared:

“What has always made this company special is our ability to pair human connection with leading technology and operational agility—and deliver meaningful results for our clients.”

With Jim Watson at the helm, Liveops is poised to accelerate innovation in the customer experience landscape. Building on a strong foundation laid by Greg Hanover, the company will continue to redefine flexibility and quality in customer service for enterprise clients worldwide.