iQor is redefining customer experience (CX) analytics through a powerful new collaboration with OpenAI. As the first CXBPO to integrate OpenAI’s advanced tools at scale, iQor is enhancing its infinityAiQ™ platform to deliver real-time, AI-driven insights that drive impactful CX strategy and operational success.

This game-changing partnership represents a major leap forward for customer experience outsourcing, equipping iQor’s clients with a next-generation analytics engine fueled by state-of-the-art AI.

A First in CXBPO: Strategic Integration with OpenAI

iQor’s collaboration with OpenAI includes:

• Deployment of ChatGPT Enterprise

• Integration of OpenAI’s API tools

• Early access to OpenAI’s latest LLMs and developer resources

These capabilities will empower iQor’s clients to:

• Extract insights from hundreds of millions of customer interactions

• Run real-time sentiment and trend analysis

• Enable predictive CX strategies at scale

• Automate customer intelligence workflows with precision

Driving Next-Level Analytics via infinityAiQ™

The integration is a significant enhancement to iQor’s proprietary infinityAiQ™ platform, positioning it as a CX intelligence powerhouse.

“By embedding OpenAI’s advanced models into our platform, we’re unlocking deeper insights and solving complex CX challenges in real time,” said Pj Singh, Chief Digital Officer at iQor.

Capabilities include:

• Natural Language Processing (NLP) for deep understanding of customer feedback

• Real-Time Sentiment Analysis to assess interactions as they happen

• Predictive Analytics to forecast behaviors and drive proactive strategies

• Agentic AI to support smarter automation and decision-making

Transforming CX Strategy Into Scalable Outcomes

This integration marks a pivotal moment in iQor’s journey to becoming the industry’s analytics-first CX partner, enabling clients to make informed decisions, elevate performance, and unlock measurable results.

“Our goal isn’t just better insights—it’s actionable strategies that accelerate client growth,” said Jason Grier, Chief Commercial Officer at iQor.

From product and process refinement to customer satisfaction improvements, iQor’s AI-fueled insights will shape smarter, faster, and more effective CX programs.

Innovation with Security and Scale in Mind

iQor remains committed to maintaining a secure and scalable infrastructure for all client data. The integration with OpenAI supports this by enhancing performance without compromising security or compliance.

“This is a landmark step in our innovation journey,” added Chris Crowley, iQor President & CEO. “It reaffirms our dedication to using the power of intelligence to drive exceptional outcomes for our partners.”

Redefining CX with the Power of AI

With this bold move, iQor is setting a new standard for BPO innovation—where customer experience isn’t just supported by data, but driven by intelligent, real-time insight. As the partnership with OpenAI evolves, iQor will continue to push the boundaries of what’s possible in the world of digital customer experience.