Intermedia Cloud Communications, a global leader in AI-powered cloud communications and collaboration solutions, has launched Intermedia Unite® for Microsoft Teams Advanced. This innovative solution seamlessly integrates advanced communication features into the Microsoft Teams platform, eliminating the need for a separate Teams phone license and enhancing the overall business communication experience.

• Overview of Intermedia Unite:

  • Intermedia Unite is recognized for offering a comprehensive suite of communication tools, including voice, video, chat/SMS, contact center, file management, and archiving.
  • It is known for its security, reliability, and user-friendly interface, earning accolades like Best Business Phone System by U.S. News and World Report and Best Overall Business VoIP by PC Magazine.

• Key Features of Unite for Teams Advanced:

  • Simplified Communication:
    • Integrates reliable, crystal-clear phone calls and SMS text messaging within Microsoft Teams without requiring an additional Teams phone license.
  • Enterprise-grade Calling Features:
    • Over 100 integrated features, such as call monitoring, whisper, barge-in, call queue management, and SMS functionality, including Company Messaging and Hunt Groups.
  • Data Archiving:
    • Automatic 30-day rolling archiving for calls, SMS, and voicemails, with the option to extend retention up to 10 years.
  • CRM Integration:
    • Seamless connection with popular CRM platforms like Salesforce and ServiceNow, streamlining workflows and boosting productivity.
  • Global Connectivity:
    • Unlimited calling minutes and free calls to 33 countries, enhancing global communication capabilities.
  • Service Continuity:
    • In case of a Teams service disruption, users can transition to the Unite mobile or desktop application to maintain connectivity.

• Impact on Business Productivity:

  • Enhanced Communication:
    • By integrating advanced telephony directly into Teams, businesses can streamline their communications and reduce the need for multiple applications.
  • Cost-Effectiveness:
    • Eliminates the need for an additional Teams phone license, offering a more affordable and efficient solution for businesses.
  • Reliability and Support:
    • Backed by Intermedia’s 99.999% uptime SLA and J.D. Power-certified technical support, ensuring a dependable communication infrastructure.

• Statements from Leadership:

  • Irina Shamkova, Chief Product Officer at Intermedia:
    • Highlights the seamless integration of advanced telephony features into Teams, enhancing communication, collaboration, and customer support.
  • Dave Michels, Principal Analyst and Founder of TalkingPointz:
    • Praises the solution for significantly enhancing the Microsoft Teams experience with advanced telephony and ensuring continuity and reliability.

• Future Enhancements:

  • Intermedia plans to expand the integration to include contact center agent and supervisor experiences directly within Teams, further streamlining advanced calling, customer interactions, and team collaboration.

Intermedia Unite for Teams Advanced is a game-changer for businesses using Microsoft Teams, offering a powerful, integrated communication solution that enhances productivity, reduces costs, and ensures reliable service. With a focus on meeting the evolving needs of modern businesses, Intermedia continues to deliver innovative solutions that empower their channel partners and clients.