IntelePeer has made its SmartAnalytics platform available on the Microsoft Azure Marketplace, opening up new access for enterprises looking to enhance their conversational AI insights within the Azure ecosystem.

SmartAnalytics, already bundled with IntelePeer’s SmartAgent and SmartOffice solutions, provides real-time data insights, interaction analysis, and compliance monitoring designed to optimize both AI and human customer interactions.

Frank Fawzi, CEO of IntelePeer, called the listing a major milestone. “Being listed in the Microsoft Azure Marketplace makes it easier than ever for customers to access and deploy our SmartAnalytics solution within their existing Azure environments,” he said. “This brings faster time-to-value, simplified procurement, and the ability to scale with confidence on a trusted global platform.”

What SmartAnalytics Delivers

• Performance Dashboard: Offers KPIs like call containment, transfer rates, and interaction durations for quick performance assessments.

• Interaction Explorer: Provides full conversation transcriptions (AI- and human-handled) with advanced search and filtering capabilities.

• Real-Time Insights: Enables custom dashboards for agile, data-driven decision-making.

• Compliance Monitoring: Tracks sentiment, adherence to regulatory frameworks (HIPAA, PCI DSS), and SOP compliance.

• Seamless Integration: Supports Snowflake integration and cross-functional data sharing for broader analytics.

Jake Zborowski, GM of Microsoft Azure Platform, added: “We’re pleased to welcome IntelePeer’s SmartAnalytics solution to the Microsoft Azure Marketplace, which gives our partners great exposure to cloud customers around the globe.”

For businesses, the availability of SmartAnalytics on Azure means streamlined deployment, built-in scalability, and a more holistic view of customer interactions—all without leaving the Microsoft ecosystem.

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