Aims to modernize TDC Net's IT infrastructure, improve customer experience, and optimize costs

Infosys, a global leader in digital services and consulting, has announced a strategic collaboration with TDC Net, a prominent Danish digital infrastructure and connectivity provider. This partnership aims to revolutionize TDC Net’s IT infrastructure, enhance customer experiences, and optimize operational service costs. By leveraging Infosys' expertise and advanced technologies, TDC Net will transform from a traditional infrastructure company into a customer-centric technology leader.

1. The Goals of the Collaboration

• Modernizing IT Infrastructure: Infosys will standardize and simplify TDC Net's IT systems through AI-driven hyper automation.
• Enhancing Customer Experience: The transformation will focus on improving customer interactions and satisfaction.
• Optimizing Costs: The initiative aims to reduce IT and operational service costs by consolidating systems onto fewer platforms.

2. Benefits of AI-Driven Hyper Automation

• Increased Productivity: Streamlining IT systems will enhance business productivity.
• Simplified Operations: Reducing the number of platforms will make IT management more efficient.
• Improved Service Delivery: AI-driven solutions will enable more responsive and effective customer service.

3. Statements from Key Executives

• Campbell Fraser, CTIO, TDC Net: Expresses commitment to delivering exceptional value and improved customer experiences through this transformation.
• Upendra Kohli, Executive Vice President – Communications, Media & Entertainment (Americas & Europe), Infosys: Highlights the focus on customer satisfaction and operational efficiency as central to the collaboration.

4. The Strategic Importance of the Partnership

• Transformation Objectives: The collaboration aims to position TDC Net as a leading customer-centric technology company.
• Infosys’ Expertise: Infosys' deep knowledge in telecommunications and end-to-end transformations supports TDC Net’s strategic goals.

The partnership between Infosys and TDC Net marks a significant step towards modernizing TDC Net’s IT infrastructure and enhancing its customer-centric approach. Through AI-driven hyper automation and streamlined IT systems, this collaboration is set to transform TDC Net into a leading technology company, optimizing both operational efficiency and customer satisfaction.