customer experience management digital experience
Published on : Mar 28, 2024
Inbenta, a complete customer experience platform powered by AI, today unveiled three enhancements to its award-winning Digital Instructor product (formerly Horizn Digital Demos). The enhancements are aimed at making Inbenta's interactive how-to tutorials more engaging and easier to share.
Digital Instructors are interactive simulations of a digital product, service, or task, demonstrating features and guiding customers with step-by-step visual instructions. Digital Instructor can be used by any company that provides services or facilitates transactions online or through a mobile app. The tool lets companies create a library of helpful how-to content, providing direct support to customers and employees.
Inbenta's Digital Instructor can be leveraged in a variety of use cases, including:
Companies using Digital Instructor can foster greater adoption of digital products and payments; reduce handle time and increase one call resolutions; aid in the launch of new products and features; and better engage older consumers who are less familiar with newer online features.
The three enhancements released today create an even more powerful tool for improving the digital customer experience and supporting employee training and onboarding. Enhancements include:
"These upgrades are an exciting new addition to our best-in-class Digital Instructor product," says Melissa Solis, CEO at Inbenta. "These step-by-step visual guides are a proven way to communicate your digital capabilities and accelerate digital adoption across the board. The addition of Voice, Autoplay and Download makes our Digital Instructor tool even more intuitive and effective."