Utilities are facing a looming challenge: by 2030, energy demand is projected to rise 25%, with peak electricity demand climbing 14%. To help utilities meet these pressures, ICF (NASDAQ:ICFI) has unveiled the next generation of Sightline®, its industry-leading platform for utility program management.

The upgraded platform brings AI-powered analytics and insights that give utilities a 360-degree view of customer programs. Sightline can now pinpoint high-demand periods, predict grid stress, and optimize energy efficiency initiatives to reduce costs while enhancing customer engagement.

Smarter, Faster Utility Program Management

Sightline’s enhancements include centralized business intelligence dashboards and analytics that enable faster program design and real-time management. Utilities can see how customer energy usage impacts the grid, allowing them to make timely, data-driven decisions that benefit both operations and customers.

“Utilities must be equipped to make data-driven decisions with greater precision and agility when navigating a much more complex and dynamic grid,” said Kyle Wiggins, ICF senior VP and utility programs lead. “Our latest upgrade to Sightline enhances data integration, workflow automation, analytics, regulatory reporting, and customer engagement.”

The upgrade also comes on the heels of ICF’s AEG acquisition, strengthening the company’s capabilities in demand-side management and customer program support.

Meeting the Challenges of a Changing Energy Landscape

As energy consumption rises and distributed energy resources proliferate, utilities need flexible, modular solutions. Sightline’s architecture allows utilities to simplify operations, optimize incentives, forecast adoption trends, and measure the impact of demand-side management programs—even at the individual customer level.

Already deployed by over 90 utilities and government entities across the U.S., Sightline helps clients simulate program value, anticipate customer behavior, and plan interventions that enhance grid reliability and reduce the need for costly infrastructure upgrades.

With this next-gen release, ICF reinforces its position as a leading energy consultancy, providing end-to-end solutions for utilities, energy developers, and government agencies—from strategy and planning to implementation and analysis.

Get in touch with our MarTech Experts.