Enterprise automation is entering a new phase as organizations move beyond isolated robotic process automation deployments toward AI-driven operational transformation at scale. Against that backdrop, Hexaware Technologies has been named Automation Anywhere’s Top Business Transformation Partner of the Year 2026, highlighting the growing importance of implementation partners capable of operationalizing agentic AI and enterprise automation across complex global environments.

The enterprise automation market is shifting rapidly from task-based automation toward broader AI-powered operational orchestration, and systems integrators are increasingly becoming critical to that transition. At its annual Imagine conference, Automation Anywhere recognized Hexaware Technologies for its work delivering large-scale enterprise automation programs, signaling the rising strategic importance of implementation expertise in the evolving automation ecosystem.

The award, presented during Automation Anywhere’s flagship customer and partner event, reflects more than a decade of collaboration between the two companies. Imagine has increasingly become a showcase for how enterprises are deploying generative AI, intelligent automation, and agentic AI frameworks to modernize operational workflows across industries including banking, healthcare, retail, manufacturing, and telecom.

Hexaware’s recognition comes as enterprise demand for automation services accelerates. Organizations are no longer evaluating robotic process automation purely as a cost-reduction tool. Instead, automation is being repositioned as a foundational layer for enterprise resilience, operational scalability, customer experience optimization, and AI-driven decision-making.

That shift is reshaping the role of service providers in the automation market. Enterprises adopting AI-powered automation increasingly require partners capable of integrating legacy infrastructure, governing AI workflows, managing operational risk, and scaling automation beyond pilot deployments.

Hexaware’s automation practice spans consulting, generative AI implementation, intelligent process automation, bot migration, analytics, and managed support services. The company has focused its delivery model on managing end-to-end automation programs, from initial automation strategy through production-scale deployment and ongoing optimization.

The emphasis on production-scale automation is particularly relevant as enterprises struggle to move beyond experimentation. Many organizations launched automation pilots over the past decade but faced difficulties scaling those programs across departments, geographies, and operational systems.

According to Gartner, organizations that fail to align automation initiatives with broader operational transformation strategies often struggle to achieve sustainable ROI from automation investments. At the same time, IDC projects global spending on AI-enabled automation technologies will continue growing rapidly through the decade as enterprises seek productivity improvements and operational agility.

Automation Anywhere has been positioning itself at the center of that transformation by expanding its focus beyond traditional robotic process automation into agentic AI and autonomous enterprise workflows. The company is increasingly competing in a crowded enterprise automation market that includes UiPath, Microsoft Power Automate, Blue Prism, ServiceNow, IBM, and emerging AI-native workflow platforms.

The broader industry trend is clear: automation vendors are racing to combine generative AI with workflow orchestration and process intelligence capabilities. Rather than automating repetitive tasks alone, newer systems are being designed to make contextual decisions, coordinate enterprise actions, and interact dynamically with operational data.

That evolution is driving demand for implementation partners with deep technical integration expertise. Enterprise automation projects often involve fragmented legacy systems, data governance requirements, cybersecurity considerations, and organizational change management challenges that extend well beyond software deployment.

Hexaware’s long-standing relationship with Automation Anywhere appears to reflect that enterprise reality. The company has positioned itself as a transformation partner capable of supporting organizations throughout the operational lifecycle of automation programs, including governance, managed services, and AI modernization initiatives.

The inclusion of agentic AI in this year’s Imagine conference discussions also highlights how quickly enterprise AI narratives are evolving. Agentic AI refers to systems capable of autonomously initiating and coordinating actions across workflows, applications, and business systems with minimal human intervention.

While still in relatively early stages of enterprise adoption, agentic automation is attracting growing attention from CIOs and digital transformation leaders seeking ways to streamline increasingly complex operational environments. Vendors including Microsoft, Salesforce, Google Cloud, and ServiceNow are all investing heavily in autonomous workflow technologies and AI agents integrated into enterprise software ecosystems.

For enterprises, however, operational governance remains a significant concern. AI-driven automation systems must operate within strict compliance, security, and auditability frameworks, particularly in regulated industries such as banking, healthcare, insurance, and telecommunications.

That governance challenge is creating opportunities for service providers capable of balancing innovation with operational discipline. Implementation partners are increasingly expected to manage AI risk frameworks, workflow transparency, data privacy controls, and enterprise-grade resiliency requirements alongside automation deployment.

Hexaware’s recognition also reflects broader changes in the IT services market, where traditional outsourcing and business process services firms are repositioning themselves around AI transformation capabilities. Companies across the sector are aggressively expanding automation consulting, AI engineering, and intelligent operations offerings as enterprises increase spending on digital modernization.

The market opportunity remains substantial. McKinsey & Company estimates that automation technologies combined with generative AI could significantly increase productivity across enterprise functions over the next decade, particularly in customer operations, finance, IT, and supply chain management.

For Automation Anywhere, partner ecosystems remain central to enterprise growth strategies. Large-scale automation deployments often depend on global consulting and systems integration firms to implement, customize, and manage automation infrastructure inside complex enterprise environments.

Hexaware’s award underscores how automation success is increasingly measured not by the number of bots deployed, but by whether organizations can sustain operational performance, governance, and scalability as AI becomes embedded deeper into enterprise workflows.

Market Landscape

The enterprise automation market is rapidly converging with generative AI, process intelligence, and workflow orchestration technologies. Traditional robotic process automation vendors are evolving into broader enterprise AI platforms capable of supporting autonomous operations and intelligent business workflows.

Companies including Automation Anywhere, UiPath, Microsoft, ServiceNow, IBM, and Salesforce are competing to become central infrastructure layers for enterprise automation and AI operations. At the same time, global systems integrators and IT services firms are expanding automation consulting and managed AI services to meet rising enterprise demand.

Industry analysts expect agentic AI and autonomous workflow orchestration to become major investment areas as enterprises prioritize operational efficiency, workforce augmentation, and AI-driven modernization strategies.

Top Insights

• Hexaware was named Automation Anywhere’s Top Business Transformation Partner of the Year 2026 for delivering enterprise automation programs at production scale across global organizations.
• The recognition highlights growing enterprise demand for partners capable of implementing agentic AI, intelligent automation, and workflow orchestration beyond pilot-stage deployments.
• Automation Anywhere’s Imagine conference focused heavily on autonomous enterprise operations and AI-powered automation strategies across industries including finance, healthcare, and telecom.
• Hexaware’s automation portfolio spans generative AI implementation, intelligent process automation, analytics, managed services, and enterprise bot migration initiatives.
• The broader automation market is shifting toward AI-driven operational orchestration as enterprises seek scalable productivity gains and modernization of legacy workflows.

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