HCLTech, a leading global technology company, has announced an extension of its strategic AI-driven Engineering services and Digital Process Operations (DPO) partnership with Xerox. This collaboration is a key component of Xerox's Reinvention strategy, aimed at structurally redesigning the company for sustainable and profitable long-term growth. HCLTech will leverage its advanced AI platform, HCLTech AI Force, alongside its engineering and process operations expertise, to enhance the efficiency and agility of Xerox’s operations.

• Partnership Extension and Goals:

  • HCLTech will support Xerox in its Reinvention by providing automation, product and sustenance engineering, and process operations services.
  • The collaboration aims to transform how Xerox’s employees and clients engage with the company, driving enterprise-wide efficiency.

• Support for Xerox Global Business Services (GBS):

  • HCLTech will assist the newly formed Xerox Global Business Services (GBS) organization in improving key business metrics such as working capital, device connectivity, sales efficiency, and remote problem-solving.
  • The partnership will enable GBS to integrate innovative capabilities and advance Xerox’s digital transformation roadmap.

• Key Comments from Leadership:

  • Louie Pastor, EVP and Chief Transformation Officer at Xerox, emphasized the importance of the partnership in centralizing processes, improving agility, and enhancing employee and client experiences.
  • Raghu Kidambi, Corporate VP and Global Head of Digital Process Operations at HCLTech, highlighted the collaboration’s strategic value in service development, growth, and cost optimization.

• History of Collaboration:

  • The partnership between HCLTech and Xerox began in 2009, focusing on product engineering, IT, and process support services.
  • Over the years, the collaboration has resulted in 215 jointly secured U.S. patents and the establishment of world-class R&D labs integrated with Xerox’s infrastructure.

• Global Delivery Network:

  • HCLTech supports Xerox’s digital transformation journey through its extensive global delivery network, spanning India, Guatemala, Portugal, Bulgaria, Romania, the Philippines, and Sri Lanka.
  • This global reach enables HCLTech to provide seamless support and innovation to Xerox’s operations worldwide.

The extended partnership between HCLTech and Xerox is set to play a crucial role in Xerox’s Reinvention strategy, driving efficiency, innovation, and growth. By leveraging HCLTech’s AI-driven engineering and process operations expertise, Xerox is poised to enhance its digital transformation efforts, creating a more agile and sustainable business model.