Hansen Technologies, a global leader in software and services for the communications, media, energy, and utilities industries, has announced the extension of its longstanding partnership with DIRECTV Latin America. This new multi-year agreement will see Hansen’s customer care and billing solution, Hansen CCB, deployed across multiple Latin American markets, supporting DIRECTV’s efforts to expand its distribution of fast, affordable internet connectivity.

1. Multi-Year Agreement Extension with DIRECTV Latin America

• Hansen and DIRECTV Latin America extend their collaboration to enhance customer care and billing services.

• The renewed agreement supports DIRECTV’s goal of providing fast, affordable internet connectivity across Latin America.

• The agreement is a continuation of a 28-year partnership, cementing the relationship between the two companies.

2. Hansen CCB: Scalable Customer Care and Billing Solution

• Hansen CCB is a highly scalable solution designed for Communications Service Providers (CSPs), pay-TV, and media providers.

• The solution allows for quick deployment of new content and OTT partner services, integrating customer care and billing for broadband, mobile, and other services.

• It includes a robust reporting framework, offering operational and strategic insights to drive growth and innovation.

• The tool enables service providers to launch new products quickly and target specific market segments effectively.

3. Geographic Expansion and Growing Partnership

• DIRECTV’s services powered by Hansen have expanded across Argentina, Colombia, Trinidad & Tobago, Chile, Peru, Uruguay, and Ecuador.

• This new extension further solidifies Hansen’s role in enabling DIRECTV’s regional expansion and connectivity efforts.

4. Leadership Insights

• Victor Deop, IT System Director at DIRECTV Latin America, emphasizes the importance of partnering with top software vendors to support DIRECTV’s vision of expanding affordable broadband internet in the region.

• Scott Weir, President for Communications & Media at Hansen, highlights the trust DIRECTV and other global service providers have in Hansen’s solutions, noting the operational scalability and customer-first focus that drives success in modern service delivery.

5. Hansen’s Role in Shaping the Future of Connectivity

• The Hansen Suite for Communications, Technology & Media is designed to help service providers accelerate product innovation and create new business models.

• Hansen’s expertise in customer care, billing solutions, and analytics empowers companies like DIRECTV to scale operations and enhance their service offerings.

The renewed agreement between Hansen Technologies and DIRECTV Latin America reinforces the longstanding relationship between the two companies, with Hansen’s advanced customer care and billing solutions playing a key role in supporting the expansion of broadband connectivity across Latin America. As DIRECTV continues to innovate and provide essential services, Hansen’s tools remain instrumental in enabling growth and operational excellence.