Battery makers don’t usually make headlines in the AI world, but GP Batteries just did. The Hong Kong–based manufacturer, which sells its power packs in more than 50 countries, has partnered with Aurora Mobile’s GPTBots.ai to overhaul customer service and streamline operations.

The result? Smarter support, faster responses, and a glimpse of how traditional manufacturers can leverage AI to modernize global business at scale.

The Problem: Complex Products, Global Headaches

GP Batteries’ catalog spans dozens of models across household, industrial, and specialty uses. That complexity creates a nightmare for customer service:

• Consumers struggle to identify which battery works with which device.

• Reps field repetitive, technical inquiries daily.

• Multilingual and cross-regional service requests bog down response times.

The company needed a way to serve thousands of customers, across dozens of markets, without burning out its human support team.

Enter GPTBots.ai: Building a "Battery Advisor"

Aurora Mobile’s GPTBots.ai platform gave GP Batteries the tools to build a no-code, AI-powered service agent in weeks. Through a drag-and-drop interface, the team created a multilingual “Battery Advisor” capable of:

• Recommending the right models for specific use cases

• Handling FAQs and location-based guidance

• Acting as the first line of defense before escalating to humans

Within two months of launching in the Netherlands, the system was already fielding questions from 1,000+ sales channel users and cutting human workloads in half.

The Payoff: Faster, Cheaper, Always-On

Since rolling out GPTBots.ai, GP Batteries has:

• Automated more than 50% of responses

• Reduced customer service costs by half

• Extended coverage to 24/7

• Boosted both response speed and satisfaction

For a company operating across 50+ regions, those numbers represent serious efficiency gains.

Beyond Customer Service: AI in the Factory and Supply Chain

The partnership is also expanding deeper into operations. GP Batteries and GPTBots.ai are now working on:

• Sales forecasting & supply chain optimization: Using AI to crunch historical and market data for more accurate planning.

• Employee training: Delivering standardized, multilingual onboarding materials for global staff.

• Internal process automation: From order management to inventory scheduling, AI agents are being plugged into everyday workflows.

“AI’s multilingual capabilities have enabled our global team to achieve standardized training and services, drastically reducing communication costs,” said GP Batteries’ marketing head.

Aurora Mobile’s GPTBots.ai CEO framed the partnership as more than just tech adoption: “We are not just a tool but a long-term partner for enterprises implementing AI.”

Why It Matters

GP Batteries’ move highlights a bigger trend: manufacturers are starting to use AI not just for chatbots, but as a backbone for digital transformation. With margins tight and supply chains under pressure, AI-driven efficiency could prove as critical to survival as the batteries themselves.

And for Aurora Mobile, this deal signals momentum for GPTBots.ai as a platform that lowers the barrier to AI adoption for traditional enterprises. If it can help battery makers, it might soon be powering other “old school” industries into the AI era.

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