Gorgias, a leading customer experience (CX) platform catering to over 15,000 ecommerce brands, announces $29 million in Series C-2 funding led by SaaStr and Alven. With this investment, Gorgias aims to enhance its suite of AI tools, including Automate, to streamline customer support processes and elevate brand interactions.

1. Empowering Ecommerce Brands with AI:

   • Gorgias plans to leverage the funding to expand its suite of AI tools, including Automate, enabling ecommerce brands to automate up to 60% of their customer support tasks.
   • The integration of AI-driven solutions allows brands to deliver instant, accurate, and on-brand responses, thereby exceeding customer expectations and enhancing overall experiences.

2. Unified CX Platform with AI Features:

   • Gorgias offers a unified CX platform that integrates all customer communication channels into one interface.
   • AI-powered features and integrations with leading ecommerce tools like Shopify, Loop Returns, and Recharge streamline operations and drive growth for brands.

3. Introduction of AI Agent:

   • Gorgias introduces AI Agent, a fully autonomous AI teammate tailored to brands' knowledge bases and integrations.
   • AI Agent enhances efficiency by instantly answering tickets, performing actions in other apps, and maintaining brand tone, while ensuring seamless human hand-offs when necessary.

4. Success Stories and Future Vision:

   • Leading brands like Psycho Bunny leverage Gorgias's AI Agent to automate email tickets and enhance customer experiences.
   • Gorgias's upcoming user conference, CX Connect, will convene ecommerce support and CX leaders to explore AI's role in shaping future business growth.

Gorgias's latest funding round underscores its commitment to revolutionizing ecommerce customer experience through AI-driven solutions. With an emphasis on automation and seamless integration, Gorgias empowers brands to enhance support efficiency, drive growth, and deliver exceptional customer experiences in the competitive ecommerce landscape.