Glance now available on the Five9 CX Marketplace

Glance, a leader in Guided CX™ solutions, has announced a strategic partnership with Five9, a top provider of intelligent CX platforms. This new integration will make Glance's Guided CX platform available on the Five9 CX Marketplace, enhancing real-time, collaborative online sessions for Five9 users.

• Partnership Overview

  • Integration with Five9:
    • Glance's Guided CX now accessible via the Five9 CX Marketplace
    • Available for Five9 Agent Desktop and other CRM integrations
  • Enhanced Customer Engagement:
    • Enables real-time, collaborative sessions
    • Transforms self-service interactions into guided experiences

• Features and Benefits

  • Intelligent Connect:
    • Auto-starts Glance sessions based on user needs and friction points
    • Seamless transition from chat or voice to Glance sessions
    • Maintains stringent privacy and security standards
  • Reporting and Impact:
    • Connectivity between Five9 and Glance for detailed interaction and business impact reports

• Quotes and Insights

  • Kristine Hansen, VP of North American Sales & Strategic Partnerships at Glance:
    • Highlights the synergy between Five9's customer channels and Glance's collaboration capabilities
    • Emphasizes the enhanced customer service experience resulting from the integration
  • Jess Shea, ISV Partner Manager at Five9:
    • Notes the transformative potential of integrating Guided CX into Five9
    • Aims to provide users with exceptional real-time support tools

The partnership between Glance and Five9 marks a significant advancement in customer experience technology. By integrating Glance's Guided CX with Five9’s cloud contact center software, organizations can now deliver more personalized, collaborative customer interactions, transforming service engagements and maximizing the potential for successful outcomes.