Forwrd.ai, a leading data-science automation platform tailored for RevOps leaders, announced its acquisition of LoudnClear.ai. This strategic move aims to enhance Forwrd.ai’s no-code data science capabilities by integrating LoudnClear.ai’s advanced conversational AI platform for customer service teams.

• Acquisition Benefits:

  • Enhanced Data Enrichment: LoudnClear.ai's technology adds new data enrichment capabilities, unlocking customer signals to fuel Forwrd.ai’s predictive models for customer success and support use-cases.
  • Expanded Integrations: Integration with customer support platforms such as Salesforce Service Cloud, Zendesk, Intercom, and others, enabling RevOps executives to build no-code models connecting marketing, sales, and support data.

• CEO Statements:

  • Kobi Stok, CEO and Founder of Forwrd.ai: Emphasizes the ability for RevOps leaders to create and deploy predictive models seamlessly without relying on data science teams, driving operational efficiency and proactive business strategies.
  • Shaked Izrael, CEO & Co-founder of LoudnClear.ai: Expresses pride in joining Forwrd.ai and the shared vision of enabling revenue operations and business teams to analyze unstructured data and understand customer sentiment using NLP, machine learning, and AI.

• Current Integrations:

  • Forwrd.ai’s Existing Integrations: Includes Salesforce, Hubspot, Snowflake, Mixpanel, Oracle Eloqua, Marketo, Redshift, Big Query, and others.
  • Transition to AI-driven Predictive Analytics: Accelerates the shift from traditional BI to AI-driven predictive analytics, allowing rapid build and operation of AI-based models like predictive lead scoring.

• Industry Impact:

  • AI and Predictive Analytics: AI's growth in predictive analytics is driving companies to seek sophisticated modeling and enhanced customer data infrastructure.
  • Challenges in Data Science: Highlights the high failure rate (87%) of data science projects due to complexity and cost, with Forwrd.ai providing a cost-effective solution.

• Market Forecast:

  • Economic Impact: Organizations faced a $104 billion cost due to data science challenges in 2023, projected to grow to $776 billion by 2032.
  • Forwrd.ai’s Solution: Offers an AI-based platform that mitigates the need for extensive data science teams, saving time and resources.

The acquisition of LoudnClear.ai by Forwrd.ai signifies a pivotal enhancement in the capabilities of RevOps leaders to leverage AI and predictive analytics without the need for complex data science teams. This move aligns with the growing demand for sophisticated data science automation solutions, positioning Forwrd.ai as a key player in the evolving landscape of revenue operations.