FluentStream enables thousands of organizations to adopt long-term hybrid and remote work environments

FluentStream, a leader in Unified Communications as a Service (UCaaS), has announced that its solutions are essential for the hybrid and remote work environments that have become the norm for many small- and medium-sized organizations. Today, over 90% of FluentStream’s customers rely on its self-service web portal and mobile app to support seamless communication from any location or device.

Key Points:

• UCaaS Solutions for Hybrid and Remote Work:

  • FluentStream’s UCaaS platform offers a comprehensive range of features designed to support remote and hybrid work environments. Key features include cloud-based calling, advanced call center capabilities, and integrations with popular tools like Salesforce and Microsoft Teams.
  • The platform’s user-friendly self-service web portal and mobile app enable administrators and employees to customize their communication services, manage settings, and maintain productivity from anywhere with an internet connection.

• Impact of COVID-19:

  • The COVID-19 pandemic necessitated a rapid shift to remote work for many organizations, highlighting the importance of FluentStream’s UCaaS solutions. FluentStream's services have proven vital for businesses adapting to these new work environments.
  • According to a recent EY study, 75% of companies envision a future with flexible or decentralized workspaces, underscoring the long-term relevance of UCaaS solutions.

• Successful Partnership with BroadAspect:

  • FluentStream's strategic partnership with BroadAspect, signed in March 2020, was instrumental in transitioning customers to FluentStream’s platform during the early days of the pandemic. BroadAspect, an on-premises services provider, collaborated with FluentStream to ensure a smooth transition for their customers.
  • Chris Chamberlain, CEO of BroadAspect, praised FluentStream’s reliable and flexible communication services, emphasizing continued customer satisfaction and effective support over the past four years.

• Future of Hybrid and Remote Work:

  • Cass Gilmore, CEO of FluentStream, highlighted the significance of their partnership with BroadAspect and the role of FluentStream’s services in helping organizations navigate the shift to long-term hybrid and remote work models.
  • FluentStream’s commitment to supporting remote work is reflected in their own use of the platform, which has enabled their team to operate effectively in a fully remote work environment since 2020.

• Customer Testimonials:

  • BroadAspect’s Chris Chamberlain commended FluentStream’s services for their reliability and flexibility, noting that these qualities have been crucial for customers transitioning to remote work and achieving greater productivity and satisfaction.

• Company's Own Remote Work Success:

  • FluentStream has successfully implemented a fully remote work environment for its own team, demonstrating the effectiveness of its UCaaS solutions and providing a model for other organizations to follow.

FluentStream’s UCaaS solutions have proven to be indispensable for small- and medium-sized organizations navigating the shift to long-term hybrid and remote work. With a robust platform featuring cloud-based calling, call center capabilities, and strategic integrations, FluentStream is well-positioned to support businesses as they adapt to evolving work environments and strive for greater productivity and employee satisfaction.