Customers can seamlessly connect their CRM platform to their business phone system for enhanced client management

FluentStream has announced a significant advancement in cloud communications designed specifically for small and midsize organizations. The company has introduced an extensive range of new Customer Relationship Management (CRM) integrations, seamlessly connecting its Unified Communications as a Service (UCaaS) platform with leading CRM systems like Salesforce, HubSpot, Zoho, and over 100 additional platforms.

Enhancing Customer Interactions

These integrations empower FluentStream customers by enabling real-time data synchronization. This capability allows for the automatic population of call details and notes, along with effortless tracking of customer interactions. As a result, sales and support teams can access crucial customer insights instantly, facilitating more productive conversations and significantly enhancing overall customer service.

Streamlined Call Tracking

The new CRM integration streamlines call tracking by automatically capturing call notes, which eliminates the need for manual entry. This ensures that all customer interactions are recorded in a centralized location, improving productivity for customer-facing teams while elevating the quality of customer service provided.

Leadership Insights

“FluentStream’s UCaaS platform is purposely designed to extend our customers’ flexibility, choice, and control,” said Cass Gilmore, CEO of FluentStream. “By expanding our integration capabilities, we empower customers with greater efficiency and automation, helping them save time and boost productivity.”

Comprehensive UCaaS Offering

FluentStream’s comprehensive UCaaS solution provides small and midsize businesses (SMBs) with enterprise-grade phone and contact center services, enabling seamless collaboration both internally and externally, regardless of device or location. The platform features over 100 cloud-based functionalities, including calling, conferencing, texting, emergency routing, analytics, and reporting, all managed through an intuitive online portal or mobile app.

Unmatched Customer Support

In addition to its robust UCaaS offering, FluentStream is known for its unparalleled customer service, backed by an award-winning, US-based support team available 24/7/365. The FluentStream Customer Support Team adheres to accelerated response standards to address even the toughest technical challenges promptly and thoroughly. Upon joining FluentStream, all customers are paired with a dedicated onboarding specialist to assist them in navigating the company’s wide range of cloud-based phone services, applications, and integration options. Additionally, FluentStream offers an online Knowledge Base with tutorials and how-to guides for quick access to customer queries, ensuring that clients have the support they need when they need it.

With these new CRM integrations and its comprehensive UCaaS offerings, FluentStream is poised to enhance communication capabilities for small and midsize organizations, ultimately leading to improved customer interactions and increased productivity.