Five9 (Nasdaq: FIVN) has expanded its partnership with Google Cloud, unveiling a new joint Enterprise Customer Experience (CX) AI solution designed to help large organizations deliver more intelligent, personalized, and seamless customer interactions at scale.

The integrated offering combines the Five9 AI-Infused Intelligent CX Platform with Google Cloud’s Gemini Enterprise for Customer Experience (GECX), alongside advanced AI services including Gemini models and Vertex AI. Together, the platforms aim to unify data, AI, and human workflows across digital and voice channels.

Connecting Data, AI, and Human Engagement

As enterprises accelerate CX modernization, many continue to struggle with fragmented systems and disconnected AI initiatives. Five9 and Google Cloud position their joint solution as an end-to-end CX platform that bridges that gap—enabling organizations to move from isolated automation to coordinated, AI-driven engagement.

“Enterprises today are looking for an end-to-end platform that connects data, AI, and humans to turn every interaction into a meaningful outcome,” said Mike Burkland, Chairman and CEO of Five9. “By combining Five9’s AI-driven platform with Google Cloud’s leadership in AI and data innovation, we’re making it easier for businesses to deliver smarter, more personalized customer experiences.”

A Unified Experience for Agents and Customers

The Enterprise CX AI solution is designed to deliver a seamless experience for agents, supervisors, and administrators, integrating contact center workflows, analytics, and real-time AI assistance into a single environment.

For customers, this translates into faster, more proactive, and more personalized interactions. For enterprises, the platform promises greater agility—enabling teams to innovate quickly, scale operations efficiently, and manage CX capabilities with increased confidence.

Gemini-Powered CX at Enterprise Scale

At the core of the solution is Gemini Enterprise for Customer Experience, which brings Google’s generative AI models into live customer engagement workflows. When combined with Five9’s intelligent CX capabilities, the solution enables AI-assisted conversations, deeper contextual understanding, and real-time decision support across channels.

“Digital transformation requires technology that helps businesses solve complex challenges unique to their industry, especially in customer engagement,” said Kevin Ichhpurani, President, Global Ecosystem and Channels at Google Cloud. “By utilizing Gemini Enterprise for Customer Experience with Five9’s intelligent CX platform, Five9 is delivering a unified, AI-led CX solution that moves the contact center industry forward.”

Industry Focus and Go-To-Market Expansion

The expanded partnership includes a strengthened go-to-market strategy targeting industries such as retail, financial services, healthcare, and other customer-intensive sectors.

As part of the agreement, Five9 is now available through the Google Cloud Marketplace, allowing customers and partners to simplify procurement, consolidate billing, and apply purchases toward existing Google Cloud spend commitments.

Five9 Deepens Its Own Use of Google Cloud AI

Beyond customer-facing solutions, Five9 is also expanding its internal use of Google Cloud’s AI infrastructure. The company is running key enterprise workloads on Google Cloud and leveraging Gemini Enterprise to drive efficiency across sales, legal operations, customer success, and business operations.

This internal adoption underscores Five9’s broader strategy to operationalize AI not just as a product feature, but as a core business capability.

Why This Matters

As contact centers evolve into intelligence-driven engagement hubs, enterprises are demanding platforms that unify AI, analytics, and human workflows rather than layering point solutions. The Five9–Google Cloud collaboration reflects a broader industry shift toward enterprise-grade, AI-native CX platforms built for scale, governance, and real-world execution.

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