Providing Interactive Communication With Subscribers, Including Real-Time Appointments and Network Updates

FiberFirst, a leading broadband provider, partners with GOCare to launch GOCare Messenger, revolutionizing customer engagement with real-time updates and interactive communications. This collaboration highlights FiberFirst's commitment to enhancing customer satisfaction through innovative digital solutions.

GOCare Messenger Overview

• Technology: Cloud-based and fully integrated, GOCare Messenger facilitates two-way digital communications without the need for mobile apps.
• Features: Enables real-time updates on account status, billing information, and appointment schedules directly to subscribers' mobile devices.
• Integration: Seamlessly integrated with FiberFirst's B/OSS provider, CHR Solutions, leveraging automation for proactive customer notifications.

Customer Benefits

• Enhanced Communication: Provides subscribers with timely information and proactive updates, reducing the need for customer inquiries.
• Operational Efficiency: Promotes transparency and operational benefits for FiberFirst, ensuring streamlined customer interactions and improved service delivery.

Stakeholder Perspectives

• Bryan Davis, EVP of Sales and Services, FiberFirst: Highlights FiberFirst's commitment to proactive customer service and continuous improvement through GOCare's advanced digital capabilities.
• Rick Perkins, CTO, GOCare: Emphasizes GOCare's role in digital transformation and meeting consumer preferences for digital communications.
• Jason Malmquist, EVP of Software, CHR Solutions: Discusses the open architecture approach, enabling seamless integration of specialized solutions like GOCare into CHR's B/OSS platform.

Market Impact and Future Prospects

• Industry Trends: Increasing preference for digital customer engagement solutions like SMS over traditional phone calls.
• Strategic Advantages: How GOCare's technology supports FiberFirst in differentiating its service offerings and driving customer loyalty.
• Future Outlook: Potential for expanded use of GOCare Messenger across broader customer segments and integration into CHR Solutions' ecosystem.

FiberFirst's adoption of GOCare Messenger marks a significant advancement in digital customer engagement within the broadband industry. By leveraging innovative technology from GOCare, FiberFirst enhances operational efficiency and customer satisfaction, setting a new standard for personalized, real-time communications in the digital age.