CEO Andy MacMillan to Step Down; Eric Johnson, Seasoned Enterprise Software Executive, Appointed CEO

UserTesting, a leader in experience research and insights, has appointed Eric Johnson as the new Chief Executive Officer, effective immediately. Johnson succeeds Andy MacMillan, who led the company for over six years and will continue to support UserTesting in an advisory role while remaining an investor.

• Leadership Transition: Eric Johnson takes over as CEO of UserTesting from Andy MacMillan, who will now serve as a Senior Advisor.
• Eric Johnson’s Background: Johnson brings over 20 years of leadership experience in enterprise software. He previously served as CEO of Nintex, where he led the company through a strategic transformation and several successful acquisitions.
• Achievements at Nintex: Under Johnson’s leadership, Nintex achieved top customer satisfaction scores, a Great Place to Work certification, and expanded as a strategic enterprise platform for process automation.
• Vision for UserTesting: Johnson aims to build on UserTesting’s strong foundation, enhancing the company’s ability to provide end-to-end insights and feedback in product creation and execution.
• Support from Andy MacMillan: MacMillan expressed pride in UserTesting’s growth under his leadership, including the significant merger with UserZoom, and is confident in Johnson's capabilities to drive further success.
• Comments from Thoma Bravo: A.J. Rohde, Senior Partner at Thoma Bravo, praised MacMillan's contributions and expressed excitement about Johnson’s role in advancing UserTesting’s mission.

The appointment of Eric Johnson as CEO marks a new chapter for UserTesting. With Johnson's extensive experience and strategic vision, UserTesting is poised to further revolutionize how companies leverage human insights and feedback to create better products.