Enterpret, a leader in customer intelligence, has launched a new agentic customer feedback platform designed to help businesses move beyond understanding customer pain points to autonomously resolving them. The platform ingests feedback from over 50 channels — including Intercom, Gong, Reddit, and X — to create a unified, evolving view of the customer experience.

Traditional feedback systems rely on manual tagging or limited surveys, offering only fragmented insights. Enterpret replaces these outdated models with adaptive AI that identifies critical issues, quantifies revenue impact, and takes action in real time. Leading brands such as Perplexity, Notion, Canva, and Fanatics are already leveraging Enterpret to strengthen product performance and boost customer loyalty.

At its core, the platform integrates two major innovations:

• Customer Knowledge Graph – Unifies feedback across users, products, and revenue data, creating a dynamic system of record.

• Adaptive Taxonomy – Continuously learns customer language and context, eliminating manual tagging.

These capabilities are supported by Wisdom AI Agents, which enable teams to query feedback in natural language (“Why are signups stalling in Europe?”), and Action Agents, which autonomously detect issues and act in real time — such as escalating premium account concerns before churn occurs.

“Feedback doesn’t arrive in tidy survey results — it pours in from dozens of channels simultaneously,” said Nick Bell, CEO of Fanatics Collect. “Enterpret gives us the ability to make sense of that noise instantly, turning data into actionable insight.”

According to Varun Sharma, Co-Founder and CEO of Enterpret, “When companies miss what customers are telling them, the cost is massive. Enterpret turns raw feedback into unified, actionable intelligence — helping businesses build what customers actually want while protecting their bottom line.”

Get in touch with our MarTech Experts.