DXC Technology has secured a major public-sector win, landing a 7+1+1-year contract to modernize the Metropolitan Police Service’s core business systems and resource deployment capabilities. Following a competitive tender, the Met selected DXC as its Master Vendor for BPO services, as well as ERP and Resource Management (RM) system replacement—marking one of the UK’s most significant policing transformation initiatives in recent years.

The project aims to overhaul how the Met manages people, processes, and technology across its HR, Commercial, and Finance functions. With more than 40,000 officers and staff serving London, the Met’s operational complexity demands real-time data, streamlined workflows, and scalable digital infrastructure. DXC’s mandate covers all three.

Real-Time Resource Planning for a Modern Police Force

By replacing legacy ERP and RM systems, DXC will help the Met better plan and allocate its resources using real-time insights. This shift is expected to improve responsiveness to local priorities, reduce administrative drag, and unlock meaningful cost savings by eliminating redundant processes and technology.

The initiative aligns with the Met’s “New Met for London” strategy, an ongoing program focused on restoring public trust, modernizing operational capabilities, and enabling officers to focus more time on frontline policing. The transformation also aims to strengthen cross-department collaboration and increase transparency in how budgets, assets, and personnel are managed.

Marie Heracleous, Chief Officer of Business Services at the Met, said DXC submitted the strongest bid: “DXC will help us better plan and manage our resources, modernise our technology, reduce cost and enable our officers to focus more on frontline policing.”

Backed by MOPAC and Designed for Long-Term Impact

The contract was signed between DXC and the Mayor’s Office for Policing and Crime (MOPAC), signalling a broader commitment to smarter, more efficient digital services across London’s policing ecosystem. MOPAC’s endorsement reinforces the project’s role in improving public outcomes, not just internal workflows.

For DXC, the deal reflects its growing footprint in public-sector modernization. “We are proud to partner with the Metropolitan Police Service on this mission-critical transformation,” said Derek Allison, UKI Managing Director at DXC. He highlighted the integration of Oracle Fusion SaaS, AI capabilities, and Strategic Workforce Management tools designed specifically for operational policing.

DXC says the project will deliver lasting benefits for both the Met and London communities, enabling a business service model built for transparency, efficiency, and long-term sustainability.

DXC’s Broader Public-Sector Track Record

The initiative builds on DXC’s experience supporting digital transformation across the UK’s public sector. The company recently earned recognition from IDC MarketScape as a Leader in Worldwide AI Services for National Civilian Government—an endorsement of its responsible AI approach, innovation depth, and sovereign public-sector capabilities.

For the Met, the partnership promises not just a technical upgrade but a foundational shift in how London’s largest public service organization operates. For DXC, it marks another strategic win in a sector where modernization, accountability, and operational efficiency are more critical than ever.

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