Enterprise IT services provider DXC Technology has deepened its long-standing collaboration with ServiceNow through a new multi-year agreement aimed at accelerating AI-driven enterprise transformation. The partnership will integrate ServiceNow’s AI platform and agentic automation capabilities into DXC’s global operations, enabling the company to deploy AI-powered workflows across complex enterprise environments while building repeatable automation solutions for customers.

Artificial intelligence has dominated enterprise technology roadmaps for years, yet many organizations remain stuck in pilot projects rather than achieving measurable operational impact.

A new partnership between DXC Technology and ServiceNow seeks to bridge that gap by turning experimental AI deployments into scalable operational systems.

The companies announced a multi-year collaboration designed to modernize enterprise operations using AI-driven automation, agentic workflows, and unified service management platforms. The initiative will focus on embedding AI into everyday business processes, from IT and finance to HR and operational support functions.

For DXC, which provides enterprise technology services across industries, the project represents both an internal transformation effort and a blueprint for delivering AI solutions to clients worldwide.

From AI Experimentation to Enterprise Execution

Many organizations have invested heavily in AI tools but struggle to deploy them across complex enterprise infrastructures that include legacy systems, multiple cloud providers, and large vendor ecosystems.

According to research from Gartner, more than 80% of AI projects fail to move beyond pilot phases, largely due to integration challenges and organizational complexity.

The DXC–ServiceNow partnership is designed to address this challenge by combining DXC’s consulting and implementation expertise with ServiceNow’s workflow automation platform.

At the center of the initiative is the ServiceNow AI Platform, which acts as a centralized orchestration layer for enterprise operations. The platform enables organizations to automate workflows, integrate data across systems, and deploy digital agents capable of executing routine tasks.

By embedding AI into operational workflows rather than standalone analytics tools, the partners aim to enable AI-driven execution at scale.

DXC Becomes Early Adopter of Agentic AI

A key element of the partnership involves DXC serving as Customer Zero for ServiceNow’s new Core Business Suite, a platform designed to automate enterprise service functions using AI agents.

As the first large enterprise to deploy these capabilities globally, DXC will integrate agentic AI workflows into its Global Business Services (GBS) operating model.

The GBS approach consolidates traditionally siloed back-office functions—such as finance, procurement, HR, and IT—into a centralized operating structure that can be managed across regions and departments.

By embedding AI automation into these processes, DXC aims to reduce manual work, improve cross-functional visibility, and accelerate decision-making.

Digital agents built on the ServiceNow platform can monitor operational activity, identify anomalies, surface insights, and resolve routine service issues automatically.

For employees, the goal is to shift work away from repetitive tasks and toward higher-value analysis and innovation.

Building a Library of Enterprise AI Use Cases

Another strategic element of the partnership is the creation of a catalog of validated AI use cases.

As DXC deploys AI automation internally, the company will document workflows, best practices, and automation patterns. These will then be packaged as ready-to-deploy solutions for enterprise clients.

The approach reflects a broader trend in enterprise technology consulting: transforming internal digital transformation initiatives into repeatable market offerings.

DXC’s consulting teams—including AI architects, automation engineers, and adoption specialists—will work with customers to identify high-impact automation opportunities and deploy solutions across existing technology environments.

Extending a Long-Standing Partnership

The announcement builds on a relationship that already spans more than 17 years between the two companies.

In 2024, the partners established a joint AI Innovation Center of Excellence (CoE) designed to accelerate enterprise AI adoption.

The CoE focuses on developing standardized AI blueprints, automation accelerators, and implementation frameworks that help organizations deploy AI responsibly and at scale.

As an Elite ServiceNow Partner, DXC already employs more than 1,800 certified ServiceNow consultants who implement digital workflow solutions for global enterprises.

The expanded collaboration deepens this integration while positioning DXC as an early validator of ServiceNow’s newest AI capabilities.

Why Enterprise Workflow Platforms Are Becoming AI Control Towers

The partnership highlights the growing importance of workflow platforms as central control layers for enterprise automation.

ServiceNow has increasingly positioned its platform as a digital control tower for enterprise operations, coordinating tasks across systems and departments.

This model competes with automation ecosystems built by major technology vendors such as Microsoft, Google, and Amazon, all of which are expanding AI-driven automation capabilities within their cloud platforms.

Enterprise workflow orchestration tools are becoming critical because modern organizations operate across multiple software environments and cloud providers.

Platforms capable of unifying these environments—and enabling AI to automate processes across them—are emerging as the backbone of AI-driven enterprise operations.

What It Means for Enterprise Technology Leaders

For CIOs and digital transformation leaders, the DXC-ServiceNow initiative reflects a broader shift in how organizations approach AI adoption.

Instead of building isolated AI applications, enterprises are increasingly embedding AI directly into core operational workflows.

This approach allows organizations to automate high-volume processes, reduce operational friction, and generate measurable productivity improvements.

Research from IDC predicts that by 2027, over 60% of enterprise service workflows will include AI-driven automation, driven by demand for faster decision-making and improved operational efficiency.

Partnerships like the one between DXC and ServiceNow suggest that the next phase of enterprise AI adoption will focus less on experimentation and more on industrial-scale execution across global business operations.

Market Landscape

Enterprise workflow platforms are increasingly evolving into AI orchestration layers that coordinate operations across digital ecosystems.

Companies including ServiceNow, Microsoft, and Salesforce are embedding AI agents and automation tools directly into enterprise platforms.

Analysts at McKinsey & Company estimate that automation powered by generative AI could deliver productivity gains of up to 40% in certain operational roles, particularly in customer service, IT operations, and administrative functions.

As AI capabilities mature, enterprises are expected to adopt platform-centric automation strategies that unify workflows, analytics, and AI decision systems.

Top Insights

• DXC Technology and ServiceNow expanded their long-term partnership to accelerate enterprise AI adoption using automation and agentic workflows across global operations.

• DXC will act as Customer Zero for ServiceNow’s Core Business Suite, deploying AI-driven automation across its Global Business Services model.

• The collaboration aims to transform internal deployments into repeatable enterprise AI solutions that DXC can deliver to customers worldwide.

• ServiceNow’s AI platform will orchestrate digital agents that monitor operations, resolve issues automatically, and improve enterprise workflow efficiency.

• Analysts expect enterprise workflow platforms to evolve into central AI control layers as organizations automate operational processes at scale.

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