Product teams often struggle to keep up with the pace of modern software development. Feedback is scattered across support tickets, surveys, and calls, while manual analysis creates bottlenecks that slow decision-making. Dovetail aims to fix that with the launch of its AI-native customer intelligence platform, designed to turn customer feedback into actionable insights and real-world prototypes—fast.

The platform closes the gap between customer signals and product execution. AI structures feedback into requirements, surfaces insights, and delivers them directly into prototyping and coding environments. The result: product momentum stays constant, and teams build features that customers actually need.

Turning Feedback into Action

Dovetail’s platform operates as a continuous four-stage cycle:

1. Assemble: Centralizes every customer voice—sales calls, support tickets, surveys, app reviews, usability tests, and more.

2. Analyze: Uses AI to classify feedback, build dashboards, compare segments, and track sentiment shifts.

3. Uncover: AI-powered Chat surfaces insights, generates PRDs, research reports, and Voice of Customer updates.

4. Act: Closes the loop with Linear tickets, Slack alerts, automated reports, and Alloy prototypes.

As part of its launch, Dovetail announced a partnership with Alloy, enabling captured feedback to instantly become live prototypes. Coding platform integrations are on the way, further bridging the gap from insight to execution.

Key Features for Fall 2025

• AI Contextual Chat: Drill into data with scoped, relevant answers.

• AI Docs: Generate PRDs, VoC reports, and summaries with citations.

• AI Agents: Intelligent operators that act on Dovetail data autonomously.

• Dashboards and Segments: Visualize sentiment and slice intelligence by ARR, plan, or region.

• Integrations: Enrich accounts with Salesforce, sync calls from Gong, import Outset reports, and link Linear issues directly from Dovetail.

Scaling Intelligence Across Teams

By unifying signals from product, design, ops, sales, marketing, and customer success, Dovetail ensures teams operate from a single source of truth. AI accelerates analysis, making insights immediately accessible to the people who need them.

“Building great products has never been the job of one team,” said Benjamin Humphrey, CEO and co-founder of Dovetail. “Sales, success, product, and design all bring critical signals, but too often those signals are fragmented or lost. With the Dovetail customer intelligence platform, we bring every voice together, analyze them with AI, and make them accessible across the organization.”

With this platform, Dovetail positions itself as the operating system for customer-led product development, enabling faster, smarter, and more coordinated decision-making across modern product organizations.

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