Granicus, a global leader in customer experience technologies and services for government, has announced the appointment of Don Remy as an independent member of its Board of Directors. Remy brings over 30 years of experience in supporting mission-driven organizations and advancing critical national interests.

Don Remy’s Background

• Extensive Career: Over 30 years in various roles, including:
  • Assistant to the General Counsel at the U.S. Department of the Army.
  • Deputy Assistant Attorney General for the U.S. Department of Justice.
  • Roles at Fannie Mae and NCAA.
• Recent Role: Deputy Secretary of the U.S. Department of Veterans Affairs, overseeing the largest integrated healthcare system and benefit claims processing system in the U.S.
• Leadership in Customer Experience: Served as chairperson for the interagency Customer Experience initiative for the President's Management Council.

Significance of Appointment

• CEO’s Statement: Mark Hynes, CEO of Granicus, expressed enthusiasm for Remy's appointment, noting his impactful career and expertise in shaping customer experience (CX) research and policy at the highest government levels. Hynes emphasized that Remy's insights will be instrumental in advancing Granicus's mission to enhance government CX.

Granicus Government Experience Cloud (GXC)

• Innovative Solutions: Designed with feedback from over 6,000 government agency customers, GXC combines connected experience technologies, industry best practices, and advanced data analytics.
• Purpose: Helps government CX practitioners better understand constituents, drive engagement, and deliver valuable insights. Collaboration with leaders like Remy ensures GXC incorporates timely CX perspectives.

Remy’s Vision

• Commitment to Digital Equity: Remy stated that advancing digital equity has been a personal passion, highlighting his work in fostering interagency collaboration around customer experience programs.
• Alignment with Granicus: "We share a common vision on how a focus on CX can drive better understanding, connectivity, trust, and ultimately better community outcomes," Remy remarked. He expressed excitement to contribute to Granicus's mission to scale exceptional CX across all levels of government.

Current Role

• Founder and CEO of The Remy Group: Remy leads a global strategic consulting firm that provides crisis management and business strategy advice to various enterprises, boards, and executives.

Don Remy’s extensive experience and commitment to advancing customer experience and digital equity will greatly benefit Granicus as it continues to innovate and provide solutions for government agencies. His leadership on the Board of Directors is expected to enhance the company's mission and impact in the public sector.