The Elevating Digital Government Experiences (EDGE) tool can help federal, state and local agencies transform the way constituents access critical resources, support and services

Deloitte and Google Public Sector introduce the Elevating Digital Government Experiences (EDGE) platform, a groundbreaking solution powered by Google Cloud AI. Designed to revolutionize government service delivery, EDGE acts as a 24/7 concierge, providing timely information, automating tasks, and improving citizen experiences.

1. Revolutionizing Government Service Delivery:

   • The EDGE platform, developed in collaboration with Google Public Sector, represents a leap forward in AI-driven government service delivery.
   • It acts as an intelligent concierge, offering prompt responses to constituent queries and automating tasks such as document analysis and application submission.

2. Enhancing Citizen Experiences:

   • With EDGE, government agencies can meet constituents' service expectations by delivering timely information and resources.
   • The platform leverages next-gen AI models to understand inputs, generate clear responses, and provide actionable insights, enhancing citizen experiences.

3. Versatile Applications Across Sectors:

   • EDGE is adaptable to various user scenarios, offering multi-lingual, channel-agnostic conversational capabilities.
   • It supports diverse use cases, from simplifying benefit applications for military veterans to streamlining business-related government services.

4. Successful Strategic Alliance:

   • The launch of the EDGE platform builds on the successful collaboration between Deloitte and Google Public Sector.
   • In 2024, Deloitte received multiple Partner of the Year awards from Google Cloud, recognizing its global impact and digital innovation in various sectors, including social impact and industry solutions.

The unveiling of the EDGE platform marks a significant milestone in government service delivery, combining Deloitte's expertise with Google Cloud AI capabilities. By automating tasks, providing timely responses, and enhancing citizen experiences, EDGE sets a new standard for digital government interactions. Deloitte's continued recognition by Google Cloud underscores its commitment to digital innovation and client success in the evolving digital landscape.