In a major step toward redefining customer experience in the AI era, Cyara has officially launched its next-generation CX assurance platform—a unified solution designed to help enterprises deploy AI at scale, prevent costly customer experience failures, and accelerate innovation across all engagement channels.

With fragmented tools and manual QA processes still hampering many CX efforts, Cyara’s platform offers a tightly integrated suite that combines AI validation, real-time performance monitoring, and no-code test automation into a single enterprise-grade solution. The goal? Replace the patchwork of legacy systems and provide consistent, high-quality CX across voice, digital, and generative AI-powered channels.

“We created the CX assurance category—and now we’re redefining it,” said Cyara CEO Rishi Rana. “These innovations represent the most complete and trusted enterprise-grade CX assurance available today.”

Scaling Global CX, One Carrier at a Time

Cyara's global footprint is expanding fast. Its Pulse 360 engine now spans over 360 carriers in 120+ countries, providing enterprises with unmatched visibility into real-world CX quality and AI system behavior. That scale helped Pulse 360 earn a Customer Magazine Product of the Year Award, validating its status as a go-to for global enterprises managing massive, distributed CX networks.

Built for the AI-First Enterprise

With generative AI rapidly reshaping the customer service landscape, Cyara is leaning into the shift with three headline features aimed at boosting trust, productivity, and safety in AI deployments:

• AI Trust: Cyara’s award-winning validation suite for GenAI-powered interactions helps detect hallucinations and brand-damaging responses through FactCheck and Misuse modules. In just six months, it’s analyzed over 500,000 AI-generated replies, reducing manual QA effort by 80%. Fortune 50 firms are already embedding it into their pipelines to meet rising compliance and safety standards.

• Cyara Agent Assist Assurance (AAA): As Agent Assist tools proliferate, Cyara AAA is the first purpose-built solution for validating their real-time performance. It ensures AI-guided support tools are accurate and contextually helpful—critical for high-stakes sectors like banking and healthcare.

• Cyara Copilot: An agentic AI companion that offers contextual guidance directly within the Cyara platform—and even inside Slack—Cyara Copilot helps QA and CX teams get from problem to solution faster, dramatically improving time-to-insight.

Leading the Shift to Agentic AI

As AI evolves from reactive tool to autonomous partner, Cyara is laying the groundwork for the next wave: Agentic AI. Unlike basic bots, agentic systems can flag compliance issues, adapt workflows in real time, and continuously learn—delivering CX improvements without constant human direction.

Industry signals are aligned. Deloitte projects that 25% of GenAI adopters will deploy AI agents by 2025, and that number will double by 2027. Cyara's next-gen architecture, anchored by AI Trust, Copilot, and AAA, is built for exactly this future.

Test Automation That Anyone Can Use

No-code is no longer a nice-to-have—it’s an expectation. Cyara’s Test Case Designer brings visual, no-code test creation to CX professionals, streamlining testing and empowering teams outside of engineering. Already used by more than 100 enterprise teams, it’s been a game-changer for collaboration and speed.

And for teams seeking more than dashboards, Intelligent Insights turns CX data into real-time intelligence—allowing businesses to identify performance gaps and act immediately. A leading U.S. healthcare provider described it as “immediate value,” while a major bank noted how it clarified process improvements without any steep learning curve.

The Bottom Line

In a CX world defined by increasing complexity and AI integration, Cyara’s next-gen platform doesn’t just keep pace—it’s built to lead. With unified testing, real-time monitoring, and powerful AI guardrails, the platform gives global enterprises the confidence to scale innovation without risking customer satisfaction.

For businesses navigating a fast-changing CX landscape, Cyara may just be offering what the industry needs most: visibility, speed, and trust—at scale.

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