Former SAP executive brings nearly 25 years of SaaS-based client success experience to Cvent

Cvent, a leading provider of meetings, events, and hospitality technology, welcomes former SAP Executive Vice President Andreas Heckmann as its new Chief Customer Officer. Heckmann's appointment underscores Cvent's dedication to prioritizing customer satisfaction and elevating the customer experience.

1. Leadership in Customer-Centricity:

Client Services Oversight: Heckmann will lead Cvent's 1,500+-person global client services organization.

Enhancing Customer Experience: Spearheading initiatives to scale and improve the customer experience while ensuring continued client satisfaction.

2. Track Record of Success at SAP:

Transition to Cloud Solutions: Played a pivotal role in guiding SAP through the transition from on-premise software to cloud solutions.

Global Team Leadership: Led a global team of over 10,000 customer services and development employees at SAP, achieving record-setting results in customer satisfaction and operating margins.

3. Vision for Cvent:

Customer-Centric Approach: Cvent CEO & Founder Reggie Aggarwal emphasizes the importance of putting customers first in all business decisions.

Elevating Customer Success: Heckmann's innovative, people-first approach aims to further elevate Cvent's customers and accelerate their success.

4. Commitment to Innovation and Customer Relationships:

Excitement for Joining Cvent: Heckmann expresses enthusiasm for joining Cvent, recognizing the Company's commitment to customer relationships and platform innovation.

Empowering Global Teams: Drawing from prior experience, Heckmann is eager to support Cvent's dedication to customer success and platform innovation.

Andreas Heckmann's appointment as Chief Customer Officer at Cvent signifies a strategic move to prioritize customer satisfaction and drive client success in the dynamic meetings, events, and hospitality technology sector.