CustomerGauge, a leading provider of B2B Account Experience (AX) solutions, has launched Geographical View, an innovative visualization tool that enables businesses to monitor AX performance across multiple regions in real-time through an interactive map.

Transforming Global Account Experience Monitoring

• Addresses the need for global customer experience visibility for B2B organizations.
• Converts complex AX data into visual insights, helping businesses track key metrics across different locations.
• Optimizes decision-making by offering instant access to regional NPS, engagement, and response trends.

Features & Benefits

Flexible Visualization: Interactive world map, regional views, and a dynamic spinning globe.
Comprehensive Insights: View NPS, promoter/detractor breakdowns, response rates, and more.
Seamless Integration: Works with standard country codes—no latitude/longitude setup required.
Scalable for All Users: Designed for C-suite executives, regional managers, and teams.
Practical Applications: Ideal for executive reporting, regional benchmarking, and program optimization.

Industry Impact & CustomerGauge’s Commitment

"With Geographical View, businesses can instantly visualize customer experience performance worldwide without sifting through raw data," said Trishaala Chengappa, VP of Product at CustomerGauge.
This innovation reinforces CustomerGauge’s mission to provide real-time, data-driven solutions that enhance customer engagement and business performance globally.

The Geographical View is a game-changer for B2B organizations looking to optimize customer experience strategy, enhance engagement, and drive loyalty across global markets.