Coveo, a market leader in AI-Relevance, has announced the general availability of its Passage Retrieval API. This new solution enhances generative AI applications by providing accurate and secure information retrieval. With enterprises facing challenges in managing fragmented data for AI-driven solutions, Coveo’s Passage Retrieval API offers a robust method to ensure relevance, efficiency, and security.

Key Features of Coveo’s Passage Retrieval API

• Enhanced AI Accuracy
  • Provides precise and trustworthy information to large language models (LLMs) and AI applications.
  • Reduces hallucinations and ensures enterprise security compliance.
• Seamless Integration with AI Platforms
  • Compatible with Salesforce Agentforce, Microsoft Copilot, Amazon Bedrock Agents, and SAP Joule.
  • Streamlines deployment and minimizes operational costs.
• Unified Index for Enterprise Data
  • Uses advanced ranking techniques (lexical, vector-based, and behavioral).
  • Connects to CRMs, ERPs, ITSMs, and CMSs via prebuilt connectors.
  • Reduces maintenance costs and supports multiple AI applications.

Early Access Success Stories

• A Fortune 500 software company improved passage retrieval accuracy by 22% in two weeks.
• The same company reported a 73% boost in generated answer accuracy for its internal GenAI chatbot.
• Perficient, a key System Integration partner, noted enhanced AI efficiency across sales queries and global search experiences.

Top Use Cases for Coveo’s Passage Retrieval API

• Custom Generative AI Experiences
  • Ensures generative AI applications access the most relevant enterprise content.
• Chatbots and Virtual Agents
  • Enhances AI-driven conversations with personalized and context-rich responses.
• Internal Knowledge Management
  • Empowers employees with accurate and efficient access to enterprise knowledge.
• Customer Support & Case Deflection
  • Delivers precise self-service answers, reducing escalations and support costs.

Coveo’s Passage Retrieval API revolutionizes generative AI applications by improving data retrieval accuracy, efficiency, and scalability. With its seamless integration, enterprises can optimize AI-driven workflows and accelerate time-to-value while maintaining security and compliance.