Entreprises can now benefit from seamless access to diverse data across every Salesforce application and workflow

Coveo, a leader in enterprise AI, has announced a new integration with Salesforce Data Cloud. This development aims to improve data accessibility and search precision across Salesforce's ecosystem, enhancing user experiences across Service Cloud, Commerce Cloud, and Experience Cloud.

1. Integration Highlights:

   • Enhanced Data Access: The integration provides secure access to a broader range of enterprise data sources and engagement data through Coveo-powered search.
   • Improved Relevance and Precision: Offers significant advantages for large enterprises by delivering precise answers and relevant content, crucial for organizations with complex data needs.

2. Key Features of the Coveo and Salesforce Data Cloud Integration:

   • External Content Integration: Integrates external data sources into Salesforce via Coveo, improving contextual depth and accuracy of AI-driven insights.
   • Unified and Secured Data Access: Coveo’s indexing capabilities ensure that previously siloed content is seamlessly integrated into Salesforce, providing up-to-date insights.
   • Robust Analytics: Delivers comprehensive analytics across both platforms, enabling better decision-making through detailed interaction tracking.

3. Statements from Leadership:

   • Kishan Chetan, EVP & GM of Service Cloud at Salesforce: Emphasized how precise answers from Coveo can reduce service costs and enhance customer satisfaction, particularly for enterprises with high content volumes.
   • Laurent Simoneau, President and CTO at Coveo: Highlighted the synergy between Coveo’s indexing and relevance capabilities with Salesforce Data Cloud, aiming to set a new standard for enterprise data unification.

4. Event Information:

   • Dreamforce Presence: Coveo will showcase this integration at Dreamforce, booth 1426, and will present alongside customer F5 on September 18th at 12:00 pm PDT in Moscone North, LL, Campground, Theater 2.

The integration of Coveo with Salesforce Data Cloud represents a significant advancement in enterprise data management, offering enhanced search capabilities and data accessibility. This collaboration is set to improve performance and value across Salesforce's suite of products, benefiting large enterprises with complex content ecosystems.