Conduent Supercharges EBT Security: Locking Features, Chip Cards, and Mobile Wallets Aim to Fight Fraud at Scale

As fraud tactics grow more sophisticated, so do the tools to stop them. Conduent Incorporated, a key player in tech-driven public service infrastructure, has unveiled major upgrades to its Electronic Benefits Transfer (EBT) solutions. These include user-controlled account locks, AI-driven fraud detection, EMV chip card readiness, and plans for mobile wallet support — all aimed at protecting recipients of government aid like SNAP from unauthorized access.

With its latest rollout, Conduent isn't just offering upgrades. It's pushing the EBT ecosystem into a future where fraud prevention is proactive, intuitive, and mobile-friendly.

Giving Users the Power to Lock Down Their Benefits

At the heart of the update is a seemingly simple—but powerful—feature: the ability for recipients to lock or unlock their EBT accounts. Available via the ConnectEBT mobile app and web portal, users can block all purchases or limit transactions to their home state, instantly shutting down out-of-state misuse attempts.

Currently deployed in 12 states — including Georgia, Ohio, and Pennsylvania — the lock/unlock capability is gaining traction as agencies look to empower users while tightening fraud controls.

“Our EBT lock-and-unlock feature is one of many solutions Conduent is delivering to combat fraud that threatens taxpayer funds,” said Anna Sever, President of Government Solutions at Conduent.

Anti-Fraud Intelligence Built-In: Meet VeriSight

This account control tool is part of Conduent’s VeriSight Anti-Fraud Suite, a layered security platform already used by several U.S. state agencies. VeriSight leverages real-time behavioral analytics to spot red flags — like repeated IVR calls from a single number — and automatically flag or block suspicious behavior.

In addition to voice channel monitoring, Conduent’s ConnectEBT app also offers real-time usage alerts, giving benefit recipients an early warning system against unauthorized transactions.

Coming Soon: EMV Chip Cards and Wallet Integration

Looking ahead, Conduent is preparing to support EMV chip-enabled SNAP cards, a shift that mirrors the broader payment industry’s evolution away from magnetic stripes. These chip cards significantly reduce the risk of cloning and point-of-sale fraud — a growing threat in public assistance programs.

Conduent is also future-proofing access with mobile wallet integrations, including support for Apple Pay and Google Pay. That move not only adds convenience for users, but aligns with rising consumer expectations for digital payment flexibility.

Why It Matters: Securing the Frontline of Public Assistance

Each year, Conduent helps disburse $85 billion in government payments, supports 2.3 billion customer interactions, and processes nearly 13 million tolling transactions per day. But public benefit programs like SNAP sit at the core of its social impact work.

In an era when fraudsters target vulnerable populations and public resources with increasing sophistication, giving recipients more control, agencies more visibility, and systems more intelligence isn’t just a technical upgrade — it’s a mission-critical necessity.

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