Comviva, a global leader in customer experience and data monetisation solutions, has announced a strategic collaboration with Amazon Web Services (AWS) to build a cloud-first, AI-driven strategy aimed at accelerating time to market and enabling non-linear revenue growth. This partnership will empower Communication Service Providers (CSPs) with next-generation software products and platforms delivered through a Software-as-a-Service (SaaS) model.

1. Collaboration Overview

   • Comviva joins forces with AWS to leverage cloud and AI-driven solutions for faster, scalable business transformation.
   • The partnership focuses on SaaS product offerings and modernisation of platforms across key sectors such as DigiTech, MarTech, RevTech, and FinTech.

2. Key Areas of Collaboration

   • The collaboration spans several key initiatives, including product modernisation, competency development, culture transformation, business growth, and the enablement of generative AI.
   • Comviva’s cloud-native solutions will help CSPs optimize costs, reduce risks, and drive more value for their customers.

3. AI and SaaS Enablement for CSPs

   • Comviva’s core platforms will integrate Amazon Bedrock to enhance product experiences with AI and generative AI capabilities, improving customer engagement and business operations.
   • The partnership also explores Amazon Q to boost developer productivity and optimize service management through AI-powered operations.

4. Workforce Upskilling on AWS Technologies

   • Over 2,000 Comviva employees are being trained and certified on AWS technologies to ensure the company’s workforce is well-equipped to drive digital transformation and modernization.
   • This emphasis on upskilling ensures that Comviva’s teams can fully leverage AWS’s secure, scalable, and innovative cloud solutions.

5. Statements from Leadership

   • Rajesh Chandiramani, CEO of Comviva, highlighted the value of cloud solutions in enabling telecom operators to experiment with new strategies and business models.
   • V.G. Sundar Ram, Head of AWS Business Development, India and South Asia, expressed excitement about supporting Comviva’s transition into a SaaS organization and accelerating its digital transformation.

This collaboration between Comviva and AWS represents a significant milestone in the telecom sector, where cloud-first and AI-driven solutions are poised to redefine the customer experience. By harnessing AWS’s advanced cloud technologies, Comviva is well-positioned to drive innovation, empower CSPs, and deliver new business opportunities in a rapidly evolving digital landscape.