CommBox, a leading omnichannel AI-powered customer experience platform, has announced a $15 million growth investment from PSG Equity, a firm specializing in accelerating software and technology-enabled services. This funding builds on PSG’s initial investment in 2021 and will be used to expand CommBox's global footprint and enhance its AI-powered capabilities.

Key Highlights of the Announcement

1. Strategic Investment for Growth

• The $15 million investment will drive CommBox's expansion in Europe and North America.
• It supports further innovation in research and development, focusing on AI-driven customer experience solutions.

2. Advanced AI-Powered Customer Experience
CommBox’s platform integrates advanced automation and enterprise-grade security to deploy AI bots capable of:

• Handling Complex Customer Queries: Resolving inquiries that require secure access to third-party systems or personalized solutions.
• Rapid Deployment: Enabling swift implementation without compromising data security.
• Enterprise-Grade Security: Features include:
  • Compliance with SOC2, ISO, PCI, and GDPR.
  • Strong data encryption and storage protocols.
  • Mitigation of compliance risks through secure-by-design architecture.

3. Addressing Market Gaps
Despite the maturity of chatbot technology, sectors like financial services and healthcare struggle to fully utilize automation due to security and integration challenges. CommBox bridges this gap by:

• Offering seamless back-end integrations for tasks such as authentication and sensitive data handling.
• Ensuring consumer data privacy and compliance.

4. Market Opportunity

• Recent studies reveal 80% of consumers want AI in customer service, yet only 15% of brands have fully implemented it.
• CommBox's secure AI platform is uniquely positioned to address these challenges, making it a preferred partner in healthcare, logistics, retail, and financial services.

Leadership Perspectives

• Dvir Hoffman, CEO, CommBox: Emphasized the company’s mission to deliver seamless, secure AI-powered customer interactions.
• Tom Reardon, Managing Director, PSG Equity: Praised CommBox as a strategic platform for enterprises seeking to safely harness AI for customer communications.

CommBox's $15 million investment marks a significant step in advancing secure AI-powered customer experiences globally. With a focus on R&D and market expansion, CommBox aims to solidify its leadership in the customer experience technology landscape.