Cloud Ratings has initiated research coverage of the Session Replay category. Ranked vendors included Attention Insight, Auryc (acquired by Heap), Contentsquare, Crazy Egg, CUX, FullStory, Glassbox, Hotjar, LogRocket, Lucky Orange, Mouseflow, Plerdy, Quantum Metric, SessionStack, and VWO.

Cloud Ratings has initiated research coverage of the Session Replay Software category.

Ranked vendors included Attention Insight, Auryc (acquired by Heap), Contentsquare, Crazy Egg, CUX, FullStory, Glassbox, Hotjar, LogRocket, Lucky Orange, Mouseflow, Plerdy, Quantum Metric, SessionStack, and VWO Insights.

Over 7,000 customer ratings (inclusive of vendor-supplied Net Promoter Score - or NPS - data) factored into the Session Replay Software category assessment.

Chart Quadrant Summary:

(Presented Alphabetically by Quadrant)

Leaders - High Market Adoption + High Customer Ratings:

• Contentsquare
• Glassbox
• Log Rocket
• Quantum Metric

Market Excellence - High Market Adoption:

• FullStory
• Hotjar
• VWO

Product Excellence - High Customer Ratings:

• Attention Insight
• Auryc/Heap
• CUX
• Lucky Orange
• Mouseflow
• Plerdy
• SessionStack

Challenger - Market + Customer Validation:

• Crazy Egg

Notable Vendors:

• Dynatrace
• EyeQuant
• Medallia Digital Suite
• Microsoft Clarity
• WalkMe

The full report is available at: https://cloudratings.com/session-replay-software/

Defining Session Replay Software:

Session Replay Software is a powerful tool designed to capture and recreate user interactions on a website or application, allowing organizations to gain valuable insights into user behavior. Its core functionality revolves around recording user sessions, including mouse movements, clicks, scrolls, and keystrokes, and replaying them in a visual format. By accurately reproducing the exact sequence of user actions, session replay software enables businesses to analyze user experiences, identify pain points, optimize user interfaces, and enhance overall website or application performance. It serves as a key resource for user experience (UX) designers, marketers, and developers, providing a deeper understanding of user engagement and helping to drive data-informed decision-making for website or application improvements.

This report focuses on the core competency of session replays. Adjacent and overlapping software categories - like Digital Experience Platforms or Product Analytics - are not reflected in the session replay software category assessment.

Commentary:

“Buyer interest in session replay tools has been surging throughout 2023,” commented Matt Harney, Founder of Cloud Ratings. “Our coverage of session replay software begins our expansion into software categories that serve both Marketing and Product functions.”