Cisco (NASDAQ: CSCO) is sharpening its focus on Managed Service Providers (MSPs) with a major upgrade to its Security Cloud Control platform. The new release introduces multi-customer management capabilities, allowing MSPs to efficiently manage security services across multiple clients through one unified, AI-powered console.

The announcement underscores Cisco’s goal to make enterprise-grade cybersecurity scalable, automated, and profitable for MSPs — a critical need as threats grow more sophisticated in the age of AI.

“MSPs are on the front lines, helping businesses navigate the complexities of modern cybersecurity,” said Jeetu Patel, President and Chief Product Officer at Cisco. “With our Hybrid Mesh Firewall and Security Cloud Control’s new multi-customer capabilities, we’re eliminating operational friction, accelerating revenue, and delivering superior security outcomes.”

Centralized Security, Simplified Operations

At the core of this advancement is Cisco’s Security Cloud Control, a unified management platform powered by AIOps and AgenticOps. It integrates seamlessly with Cisco’s Hybrid Mesh Firewall and Secure Access (SSE) to centralize visibility and control across distributed environments — from data centers to the cloud edge.

This enhancement helps MSPs tackle long-standing challenges like fragmented toolsets, complex licensing, and disjointed management workflows. Now, they can onboard, configure, and monitor multiple customers from a single “Manager View” dashboard.

Key capabilities include:

• Centralized Oversight: A unified console for managing customer entities, subscriptions, and access controls.

• Multi-Org Management: Scalable onboarding and configuration tools with permission safeguards.

• Granular Role-Based Access Control (RBAC): Fine-tuned access governance to ensure compliance.

• Streamlined Licensing: Simplified license allocation and tracking via Cisco’s Managed Services Enterprise and License Agreements (MSEA/MSLA).

• Open API Integration: A standardized gateway for automation and faster provisioning.

These enhancements cut operational costs, reduce manual workloads, and help MSPs deliver value faster — while maintaining airtight governance.

AI-Driven Security for a Fragmented Threat Landscape

Cisco’s Hybrid Mesh Firewall forms a key pillar of the platform. It’s a distributed security architecture that uses AI-driven defense to detect advanced threats, protect workloads, and enforce zero-trust segmentation across hybrid environments.

This hyper-distributed approach allows policies to be defined once and applied everywhere — across Cisco firewalls, Smart Switches, and third-party integrations. All telemetry connects back to Security Cloud Control and can be integrated with Splunk for real-time analysis.

Cisco also introduced the Secure Firewall 200 Series for distributed branches and the 6100 Series for AI-ready data centers, both designed for high-performance inspection at up to three times the price-performance ratio of competitors. In testing by NetSecOPEN, Cisco’s Threat Defense 7.7 software detected between 99.5% and 100% of threats — a benchmark few vendors achieve.

Accelerating MSP Growth and Profitability

Cisco’s latest upgrades don’t just improve security management — they also strengthen the MSP business model. By consolidating platforms and automating routine tasks, MSPs can:

• Accelerate Time-to-Market: Onboard clients faster and deliver bundled, multi-product services.

• Reduce Costs: Eliminate redundant consoles and minimize manual administration.

• Enable Upsell: Scale services with repeatable models that enhance customer lifetime value.

The enhancements have already drawn strong praise from Cisco partners.

“Managing multiple customers from one dashboard with full RBAC will dramatically reduce our workload,” said Gísli Helgason, Chief Technologist at CAE Technology Services Ltd.

Justin Rice, Chief Product & Technology Officer at CBTS, called the update “a game changer,” while Lucas Black, Cisco Security Services Architect at CDW Canada, noted that having “a single view of all customer data and subscriptions” will streamline both SOC and NOC operations.

Jeff Gatz, Vice President of Alliances at Kyndryl, added that the features “simplify commercial and operational processes while accelerating innovation.”

Cisco’s multi-customer management capabilities within Security Cloud Control are expected to be generally available in February 2026. MSPs interested in leveraging these tools for scalable, AI-driven service delivery can connect with their Cisco representatives to join the early access program.

As cybersecurity complexity continues to grow, Cisco’s vision is clear — to make managed security smarter, simpler, and more profitable through unified AI automation and partner-centric innovation.

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