Cisco, a global leader in security and networking, has announced the AI Renewals Agent, the first jointly developed AI solution from its strategic partnership with Mistral AI, a leading European AI provider.

The AI-powered solution automates and optimizes the renewal proposal process by analyzing structured and unstructured data from over 50 signals and sources. With real-time sentiment analysis, summarized recommendations, and intelligent automation, the AI Renewals Agent helps Cisco teams focus on customer engagement, satisfaction, and retention while driving business growth.

"The AI Renewals Agent is an important milestone and the first of many innovations we’ll build with Mistral AI," said Liz Centoni, EVP & Chief Customer Experience Officer at Cisco.

Benefits of the AI Renewals Agent

Time Savings – Reduces time spent on renewal proposals by 20%, with more automation expected.
Data-Driven Insights – Processes 50+ data sources for real-time analysis and personalized recommendations.
On-Premises Security – Ensures data privacy, compliance, and performance tuning.
AI-Driven Automation – Enhances customer interactions with proactive, predictive, and personalized engagement.

"GenAI is revolutionizing how businesses interact with rich and complex data sources," said Arthur Mensch, CEO of Mistral AI. "This collaboration showcases the power of AI in delivering critical value to Cisco’s customers and ecosystem."

Cisco’s AI-Driven Customer Experience Strategy

The AI Renewals Agent aligns with Cisco’s broader AI strategy to enhance Customer Experience (CX) by:

Eliminating workflow inefficiencies to reduce friction for teams.
Leveraging AI-driven insights for improved customer engagement.
Accelerating AI adoption in enterprise environments for scalable, secure automation.

With the launch of the AI Renewals Agent, Cisco and Mistral AI are reshaping the future of customer engagement through AI-driven automation and insights. This milestone highlights Cisco’s commitment to innovation, efficiency, and exceptional customer experience in the AI era.