boost.ai, a leader in conversational AI (CAI) solutions, has launched its new Generative Action Management toolkit, aimed at enhancing global management of guardrails and knowledge. This innovative suite is designed to facilitate the scalable use of Generative AI in enterprise settings, addressing the critical need for transparency and control over AI-powered Virtual Agents.

The Need for Centralized AI Management: Without proper guardrails and centralized knowledge management, the deployment of AI poses significant risks to enterprises, including potential hallucinations, non-compliance, and misuse. As businesses scale, maintaining oversight of vast amounts of knowledge becomes increasingly complex. The Generative Action Management toolkit addresses these challenges, empowering enterprises to confidently deploy Generative AI in highly regulated environments.

• Knowledge Management:
  Enterprises can now maintain a comprehensive overview of all knowledge utilized by their GenAI agents. This capability allows AI managers to ensure the correct knowledge is being used for each action taken, enabling them to validate knowledge relevance and optimize formatting for large language models (LLMs). This reduces inaccuracies and keeps AI agents up to date.

• Guardrail Management:
  For enterprises dealing with numerous topics and actions, Guardrail Management provides a centralized view of all safety protocols. Users can easily control where and how guardrails are applied, identify mandatory regulations, and enforce compliance from a single location.

• New Knowledge Types:
  The introduction of Knowledge Connectors allows seamless integration of knowledge from external systems like SharePoint and Salesforce, eliminating the need for manual updates. Additionally, Boost Documents enables users to create and edit documents directly within the platform, streamlining the management of AI training content.

Leadership Insights: Jerry Haywood, CEO of boost.ai, emphasized the importance of equipping AI agents with accurate information: “AI managers must have the capability to manage and optimize the knowledge sources used by their AI agents. Our toolkit provides unprecedented transparency into enterprise-ready Generative AI.”

CTO Rasmus Hauch added, “Centralized management of guardrails is essential for complete oversight and control, enabling enterprises to enforce best practices and confidently scale AI across their operations.”

The Generative Action Management toolkit from boost.ai offers enterprises a comprehensive solution to manage guardrails and knowledge effectively. By enhancing transparency and control over AI operations, boost.ai is paving the way for safe and responsible AI deployment at scale.