Automation Anywhere has announced its acquisition of Aisera, a leading provider of agentic AI solutions for autonomous IT. The deal combines Automation Anywhere’s Agentic Process Automation (APA) technology with Aisera’s self-service AI agents for IT, HR, and customer service—creating what the company calls the industry’s most comprehensive agentic automation portfolio.

The move underscores Automation Anywhere’s push toward the Autonomous Enterprise vision—a model where up to 80% of business processes are fully automated or AI-assisted. Together, the companies aim to help enterprises cut costs, speed up workflows, and elevate employee and customer experiences.

“We are in a unique position to help customers adopt agentic AI faster while reducing their ITSM costs,” said Mihir Shukla, CEO and Co-founder of Automation Anywhere. “With AI agents doing the work, up to 40% fewer ITSM seats are needed.”

Aisera’s CEO, Abhi Maheshwari, described the merger as “a defining moment” for enterprise AI. “Together with Automation Anywhere, we will continue to redefine how enterprises operate and deliver exponential value worldwide,” he said.

The acquisition is also backed by investors like Menlo Ventures, whose partner Venky Ganesan called the merger “a powerful force for autonomous enterprise transformation.”

What the Combined Stack Offers

The integration of the two companies brings together:

• Conversational AI Agents for ITSM, HR, and customer experience

• Agentic Process Automation (APA) that enables AI to take action, not just respond

• Process Reasoning Engine (PRE) trained on 400 million automations for higher accuracy

• Mozart Orchestrator for cross-platform workflow orchestration

• Enterprise-grade security and governance, with open infrastructure options

Aisera’s team of 100+ AI engineers will join Automation Anywhere to drive the next generation of multi-sector agentic AI solutions.

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