AudioCodes, a leader in unified communications, voice, and conversational AI, has announced major enhancements to its Meeting Insights solution. The latest update introduces CRM integration with Salesforce and Microsoft Dynamics 365, along with a new mobile application that streamlines meeting intelligence capture for face-to-face interactions.

These advancements empower businesses to automate CRM updates, reduce manual errors, and enhance customer engagement tracking, ensuring data-driven decision-making across teams.

Enhancements in Meeting Insights

1. CRM Integration for Automated Meeting Intelligence Transfer

• Meeting Insights now seamlessly integrates with Salesforce CRM and Microsoft Dynamics 365.
• Automatically synchronizes meeting data from Microsoft Teams, Zoom, and imported recordings into corresponding CRM records, opportunities, and leads.
• Reduces manual data entry errors while enriching CRM records with detailed customer interactions.

2. AI-Powered Meeting Data Synchronization

• Ensures CRM updates reflect actual meeting content rather than incomplete manual notes.
• AI-driven insights help accelerate sales cycles, improve customer satisfaction, and enhance business productivity.

3. New Mobile App for iOS & Android

• Supports face-to-face meeting recording and summarization without requiring UCaaS connectivity.
• Allows users to upload video/audio recordings from their mobile devices directly into Meeting Insights.
• Maintains enterprise-grade security to ensure data integrity and compliance.

Executive Insights

Shabtai Adlersberg, CEO, AudioCodes:
"The integration of Meeting Insights with leading CRMs bridges the gap between meeting content and CRM systems, ensuring valuable insights are never lost. Our mission is to help enterprises make smarter, data-driven decisions across teams, improving sales and customer engagement."

Availability & Future Rollout

• The CRM integration with Salesforce and Dynamics 365 is available to selected customers now.
• The new mobile app and Salesforce CRM integration will be generally available in Q2 2025.

With CRM integration and an AI-powered mobile app, AudioCodes Meeting Insights transforms how organizations capture, analyze, and utilize meeting data. These advancements help businesses streamline workflows, enhance customer engagement, and drive more informed decision-making across teams.