Atento is doubling down on U.S. nearshore growth—and it’s bringing in a heavyweight to lead the charge.

The global CRM and Business Transformation Outsourcing (BTO) leader has appointed Chris Condon as the new Regional Director of U.S. Near Shore (USNS) operations, effective immediately. The move marks a pivotal step in Atento’s broader organizational transformation aimed at accelerating growth and strengthening its foothold in high-opportunity markets.

Condon brings more than 25 years of customer experience (CX) and digital transformation expertise, including a 23-year career at TTEC, where he rose to become Chief Revenue Officer of TTEC Digital. Most recently, he served as EVP and Chief Business Officer at Movate, where he led growth initiatives and enterprise-wide digital transformation strategies.

“Chris brings an outstanding track record in CX and technology,” said Dimitrius Oliveira, CEO of Atento. “His leadership will make a significant difference in expanding our market presence and operational excellence.”

A Strategic Market With High Potential

In his new role, Condon will oversee operations across the U.S. Near Shore region, which includes delivery centers strategically located in Latin America serving U.S. clients. His focus:

• Identifying high-margin growth opportunities

• Driving operational efficiencies

• Strengthening customer relationships across verticals

The USNS region is a critical growth vector for Atento, offering cost-effective, multilingual talent pools with geographic proximity to U.S.-based enterprises—especially relevant for sectors like tech, retail, healthcare, and financial services.

A Broader Organizational Overhaul

Condon’s appointment is part of a larger transformation agenda at Atento. The company is retooling its leadership structure and go-to-market strategies to sharpen its positioning in the Business Transformation Outsourcing space, where demand for CX innovation, automation, and agile delivery models is soaring.

The changes also signal a deeper commitment to:

• Customer-centric innovation

• Operational excellence at scale

• Strengthening leadership in core and emerging markets

As enterprises increasingly seek partners that can offer scalable, tech-enabled CX solutions, Atento is positioning itself as a go-to provider—particularly for U.S.-based businesses looking to optimize service delivery via nearshore operations.

By tapping a proven leader like Condon, the company aims to accelerate execution in a competitive market, close the gap between strategy and delivery, and deliver measurable impact for clients.

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