Dashboards are nice, but executives don’t want more charts—they want answers. Apromore, a global player in process intelligence, thinks it has one. The company today announced Copilot for Performance Insights, a generative AI assistant designed to turn raw process data into plain-language insights leaders can actually use.

The new tool debuts as part of Apromore version 10.4, expanding the company’s Copilot portfolio beyond process discovery and simulation into diagnostic and performance benchmarking. The pitch: business leaders can ask questions in natural language and get reproducible, data-backed answers in seconds.

From Dashboards to Direct Answers

Copilot for Performance Insights is built to address rising cost pressures, compliance risks, and growing customer expectations—all while replacing dashboard fatigue with conversational AI.

Sample queries include:

• Which region has the slowest claim resolution times, and why?

• Are email claims more prone to rework than online submissions in Q2 2025?

• Where do we see role capacity bottlenecks?

• For Q1 2025 claims over $10K, which channel had the highest rework rate?

The system delivers answers grounded in advanced statistical methods, helping companies compare performance across regions, product lines, and channels. For leaders under pressure to cut costs, speed up SLAs, and scale best practices, the draw is clear: trustworthy insights, not just metrics.

Real-World Results

Early adopters are already reporting measurable wins. A global insurer cut rework rates within two months of deployment, while a financial services firm used Copilot to surface best practices across five regions—reducing complaint resolution times and lowering error rates.

“Executives don’t want more dashboards, they need answers they can trust,” said Apromore co-founder and CPO, Prof. Marlon Dumas. “Copilot transforms process optimization into a conversation, so leaders can diagnose, learn, and act with confidence.”

A Growing Copilot Portfolio

Since its 2024 debut, Apromore Copilot has evolved into a multi-tool AI assistant tailored to business operations. The lineup now includes:

• Copilot for Process Discovery: Conversational interface for mapping “as-is” processes.

• Copilot for Simulation: Run “what-if” tests to predict KPI impacts.

• Copilot for Process Optimization: Recommend actions to prevent KPI breaches.

• Copilot for Performance Insights: Benchmark performance and highlight best practices.

Together, they make enterprise-grade process intelligence accessible to non-technical users—essentially bringing process mining to the business side of the house.

Enterprise-Ready AI

Unlike generic analytics bots, Apromore stresses auditability. Each Copilot recommendation is explainable and reproducible, blending generative AI with the rigor of process mining and simulation.

“As AI matures, the differentiator isn’t just intelligence—it’s trust,” said Brandee Sanders, Apromore’s CMO. “With Performance Insights, we’re making AI actionable, auditable, and enterprise-ready.”

What Else Is New in v10.4

Alongside Copilot for Performance Insights, Apromore 10.4 introduces:

• Task Screenshot Capture-and-Replay: Records user interactions tied to process steps for more contextual task analysis.

• Process Model Syntax & Style Checker: Automatically validates process models against compliance standards.

These updates cement Apromore’s positioning as more than a process mining vendor—it’s betting on AI-assisted process optimization as the next frontier for enterprise performance.

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