Alorica Inc., a global leader in customer experience (CX) solutions, has announced the opening of its latest contact center in Ciudad del Este, Paraguay. This expansion aims to support Alorica's continued double-digit growth in the region and leverage the untapped potential of Paraguay's market for CX providers. With a focus on geo-diversification and tapping into the Brazilian Portuguese-speaking talent pool, Alorica aims to enhance its service offerings while contributing to the local economy and creating job opportunities.

1. Strategic Expansion in Paraguay:

   • The inauguration of the new contact center signifies Alorica's commitment to expanding its presence in Latin America and the Caribbean. Ciudad del Este, known for its untapped market potential, serves as an ideal location for Alorica to tap into the Brazilian Portuguese-speaking talent pool and offer tech-enhanced CX solutions to a wider clientele.

2. Creation of Local Job Opportunities:

   • The opening of the new site creates hundreds of career opportunities for highly skilled local talent, contributing to Paraguay's robust economy. Alorica's investment in the country is not only aimed at business growth but also at fostering professional development and empowerment within the local workforce.

3. Recognition as Employer of Choice:

   • With operations in nine countries across the region and a workforce of nearly 20,000 employees, Alorica has established itself as a key player in the industry and a recognized employer of choice. The company's Great Place to Work® certification in five Latin American countries reflects its commitment to employee satisfaction and engagement.

4. Commitment to Global Best Practices:

   • Jose Ramirez, Alorica’s President of Latin America and the Caribbean, emphasizes the company's confidence in providing digital solutions and customized services at scale. The new office in Paraguay reaffirms Alorica's commitment to empowering the local workforce and delivering outstanding performance for customers worldwide.

Alorica's expansion into Paraguay represents a strategic move to capitalize on the region's growing demand for CX solutions while contributing to local economic development and job creation. With its focus on leveraging local talent and providing exceptional customer experiences, Alorica continues to strengthen its position as a trusted partner in the global CX industry.